Cloud-based Healthcare Office Solution

I. Background

The information system construction of most hospitals has achieved some great results and computers have been widely used by healthcare workers. However, the O&M of PCs affects the working efficiency and innovation awareness of the medical staff using PCs for work. It is crucial to build a PC terminal system that is lightweight and easy to maintain for the information-based transformation of hospitals.

The pain points of traditional PCs used in the hospitals are as follows:

Multiple terminals, difficult to manage: The number of IT O&M personnel in hospitals is limited, medical systems have various types and are complex, and PCs are separate and in vast numbers, which cannot be uniformly managed and leads to low O&M efficiency.

Easy to damage, difficult to maintain: Traditional PCs have many components (CPU, memory, hard disk, etc.), with a high probability of damage and low service life. The annual damage probability is very high.

Difficult to manage with many hazards: There are many peripherals in the hospital. Doctors and other staff members can easily plug and unplug the USB flash disks, which can easily bring viruses to the PC, turning it into a zombie computer. A zombie computer will attack key systems in the intranet, causing data leakage.

II. Overview of solution

H3C cloud-based healthcare office solution is a new-generation cloud-based office solution based on the hybrid architecture of virtual desktop infrastructure (VDI) and intelligent desktop virtualization (IDV). It allows unified management of two architectures at the same platform and the selection of different deployment schemes for different departments as required. Featuring unified O&M management, data security and service reliability, this solution enables PC-like user experiences and increased profits.

III. Highlights of solution

Peripheral experience

Compatible with almost all the peripherals such as printers, keys, and dongles.

Centralized O&M

It enables centralized management of scattered desktops, batch distribution of systems, batch upgrade and maintenance of application software, especially for large applications such as PACS, maximizing O&M efficiency.

Data security

Through peripheral management and control, it can effectively prevent the terminal from being attacked by ransomware and protect the data of doctors. Meanwhile, it can effectively block the generation of zombie computers in the intranet, preventing key system data from being stolen.

Quick restoration

The VDI achieves high reliability through HA technology. IDV can obtain images from the data center in real time, quickly boot the system desktop to restore the office environment, and can effectively solve service interruptions caused by operational failures and other logical failures.

Offline access

When the network or the server is interrupted, the IDV desktop will not be affected, ensuring the continuity of work of doctors, nurses, and other staff.

Performance experience

The converged architecture with flexible resource allocation can well support various 3D applications and high-definition videos, which are effectively suitable for scenarios that have high requirements for GPU resources (like medical imaging).

IV. Best practices

First People's Hospital of Jinghong

It was established in September 2019 after combining the former Xishuangbanna Agricultural Reclamation Hospital and the former People's Hospital of Jinghong. It is a Grade-III Class-B comprehensive hospital that covers medical treatment, scientific research, teaching, prevention and rehabilitation, and emergency rescue. It is a standard training base for assistant general practitioners in Yunnan Province, a non-directly affiliated teaching hospital of Xishuangbanna Vocational and Technical College, a teaching base of the Dai Medicine College of the West Yunnan University of Applied Science, as well as a pilot unit for national medical consortium construction and close medical community construction. The First People's Hospital of Jinghong undertakes the tasks of medical technology, scientific research and teaching, talent development, critical patient rescue, public health emergency rescue, and prevention and rehabilitation in the region. Its medical services cover the whole city, surrounding areas, and neighboring countries such as Laos.

Its previous information system construction has proved to be effective, but for desktop management, it still has problems such as heavy O&M workload, long fault response time, and weak control means. H3C has provided a cloud-based office solution for the First People's Hospital of Jinghong. The solution was widely deployed in scenarios such as outpatient departments, medical workstations, and training rooms. With centralized management via a unified platform, it enables centralized deployment of desktops, distribution of system templates, batch update of applications, and unified management of peripherals. This not only greatly improves the hospital's overall information management efficiency, but also provides a good example for the desktop management of the subsequent medical community. This solution provides convenience for healthcare in the region.