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| Title | Size | Download |
|---|---|---|
| 01-Text | 2.45 MB |
Contents
General safety recommendations
Examining the installation site
Installation tools and accessories
Mounting the router in a 19-inch rack
Mounting the router on a workbench
Mounting the router on a DIN rail
Installing a 4G/5G stick antenna
Installing a 4G/5G antenna extension cable (with a magnetic antenna mount base)
Connecting the power adapter or power cord
Connecting Ethernet interface cables
Connecting the console cable and setting terminal parameters
Connecting a DB9-to-RJ45 console cable
Connecting a USB-to-RJ45 console cable
Setting configuration terminal parameters
Accessing the router for the first time
No display on the configuration terminal
Garbled display on the configuration terminal
No response from the serial port
Micro SIM card and antenna failures
Restoring the factory settings
1 Preparing for installation
H3C MSR1000 router series includes the models in Table1-1.
Table1-1 H3C MSR1000 router series models
|
Identifier (marked on the front panel) |
Product code |
|
H3C MSR1000 Series |
RT-MSR1008 |
|
RT-MSR1004-G |
|
|
RT-MSR1004S-5G |
|
|
RT-MSR1004S-5G-CN |
|
|
RT-MSR1004S-5G-GL |
|
|
RT-MSR1104S-W |
|
|
RT-MSR1104S-W-CAT6 |
|
|
RT-MSR1104S-5G-CN |
|
|
RT-MSR1104S-W-5G-CN |
|
|
NOTE: Installation of the router is subject to the actual environment. |
Safety recommendations
To avoid any equipment damage or bodily injury, read the following safety recommendations before installation. Note that the recommendations do not cover every possible hazardous condition.
Safety symbols
When reading this document, note the following symbols:
WARNING means an alert that calls attention to important information that if
not understood or followed can result in personal injury.
CAUTION means an alert that calls attention to important information that if
not understood or followed can result in data loss, data corruption, or damage
to hardware or software.
General safety recommendations
· Keep the router and installation tools away from walk areas.
· Place the router in a dry and flat location and make sure anti-slip measures are in place.
· Remove all external interface cables and power cords before moving the router.
Electricity safety
· Locate the power switch of the power source before installation. Shut off the power immediately if an accident occurs.
· Make sure the router is reliably grounded.
· Connect the interface cables correctly.
· Use an uninterrupted power supply (UPS).
· Always make sure the power has been disconnected during installation or replacement.
Examining the installation site
The router can only be used indoors. To ensure correct operation and a long lifespan for your router, the installation site must meet the requirements in this section.
Temperature and humidity
|
|
IMPORTANT: When the MSR1008 router is configured with SFP-10GE-T transceiver modules, make sure the operating temperature of the router is in the range of 0°C to 35°C (32°F to 95°F). |
Maintain the temperature and humidity in the equipment room as described in Table1-2.
· Lasting high relative humidity can cause poor insulation, electricity leakage, mechanical property change of materials, and metal corrosion.
· Lasting low relative humidity can cause washer contraction and ESD and bring problems including loose mounting screws and circuit failure.
· High temperature can accelerate the aging of insulation materials and significantly lower the reliability and lifespan of the router.
Table1-2 Temperature/humidity requirements in the equipment room
|
Router model |
Ambient temperature |
Ambient humidity |
|
MSR1008 MSR1104S-W MSR1104S-W-CAT6 |
· Operating: 0°C to 45°C (32°F to 113°F) · Storage: –40°C to +70°C (–40°F to +158°F) |
· Operating: 5% RH to 95% RH, noncondensing · Storage: 5% RH to 95% RH, noncondensing |
|
MSR1004-G |
· Operating: –20°C to +55°C (–4°F to +131°F) · Storage: –40°C to +70°C (–40°F to +158°F) |
· Operating: 5% RH to 95% RH, noncondensing · Storage: 5% RH to 95% RH, noncondensing |
|
MSR1004S-5G MSR1004S-5G-GL MSR1004S-5G-CN MSR1104S-5G-CN MSR1104S-W-5G-CN |
· Operating: –40°C to +70°C (–40°F to +158°F) · Storage: –40°C to +85°C (–40°F to +185°F) |
· Operating: 5% RH to 95% RH, noncondensing · Storage: 5% RH to 95% RH, noncondensing |
Cleanliness
Dust buildup on the chassis might result in electrostatic adsorption, which causes poor contact of metal components and contact points, especially when indoor relative humidity is low. In the worst case, electrostatic adsorption can cause communication failure. Table1-3 describes the router requirement for cleanliness.
Table1-3 Router requirement for cleanliness
|
Substance |
Particle diameter |
Concentration limit |
|
Dust particles |
≥ 0.5 µm |
≤ 1.8 × 107 particles/m3 |
Corrosive gases can accelerate corrosion and aging of metal components. Make sure the corrosive gases do not exceed the concentration limits as shown in Table1-4.
Table1-4 Corrosive gas concentration limits
|
Gas |
Average concentration (mg/m3) |
Maximum concentration (mg/m3) |
|
SO2 |
0.3 |
1.0 |
|
H2S |
0.1 |
0.5 |
|
Cl2 |
0.1 |
0.3 |
|
HCI |
0.1 |
0.5 |
|
HF |
0.01 |
0.03 |
|
NH3 |
1.0 |
3.0 |
|
O3 |
0.05 |
0.1 |
|
NOX |
0.5 |
1.0 |
Cooling
The router uses passive cooling. Plan the installation site in advance to ensure adequate cooling for the router and make sure the following requirements are met:
· Reserve a minimum clearance of 100 mm (3.94 in) around the air vents for an MSR1008, MSR1104S-W, or MSR1104S-W-CAT6 router.
· Reserve a minimum clearance of 100 mm (3.94 in) around the chassis for an MSR1004-G, MSR1004S-5G, MSR1004S-5G-GL, MSR1004S-5G-CN, MSR1104S-5G-CN, or MSR1104S-W-5G-CN router.
· Make sure the installation site has a good ventilation system.
ESD prevention
|
|
WARNING! Check the resistance of the ESD wrist strap for safety. The resistance reading should be in the range of 1 to 10 megohm (Mohm) between a human body and the ground. |
To prevent electrostatic discharge (ESD), follow these guidelines:
· Make sure the router and the floor are reliably grounded.
· Keep the equipment room clean to reduce the negative effects of dusts and particles.
· Maintain the humidity and temperature levels in the acceptable range.
· Always wear an ESD wrist strap. Make sure the wrist strap makes good skin contact and is reliably grounded.
No ESD wrist strap is provided with the router. Prepare it yourself.
To attach an ESD wrist strap:
1. Wear the wrist strap on your wrist.
2. Lock the wrist strap tight around your wrist to maintain good contact with the skin.
3. Secure the wrist strap lock and the alligator clip lock together.
4. Attach the alligator clip to the rack or workbench where the router is mounted.
EMI
All electromagnetic interference (EMI) sources, from outside or inside of the router and application system, adversely affect the router in the following ways:
· A conduction pattern of capacitance coupling.
· Inductance coupling.
· Electromagnetic wave radiation.
· Common impedance (including the grounding system) coupling.
To prevent EMI, perform the following tasks:
· If AC power is used, use a single-phase three-wire power receptacle with protection earth (PE) to filter interference from the power grid.
· Keep the grounding equipment of the router far away from radio transmitting stations, radar stations, and high-frequency devices.
· Use electromagnetic shielding, for example, shielded interface cables, when necessary.
Lightning protection
To protect the router from lightning, follow these guidelines:
· Make sure the router is reliably grounded by using a grounding cable.
· Make sure the power receptacle is reliably grounded.
· Install a lightning protector at each power input end.
Installation tools and accessories
Installation tools
No installation tools are provided with the router. Prepare them yourself as required.
Figure1-1 Installation tools and equipment
Installation accessories
Figure1-2 Installation accessories
|
|
IMPORTANT: To wall-mount the router, you must prepare screw anchors and screws. Make sure the screw anchors and screws meet the following requirements: · The screw length is no less than 16 mm (0.63 in). · The screw thread diameter is between 3 mm and 3.5 mm (0.12 in to 0.14 in). · The screw head diameter is between 6 mm and 8 mm (0.24 in to 0.32 in). · The screw anchors are compatible with the screws. |
Pre-installation checklist
|
Item |
Requirements |
Result |
|
|
Installation site |
Ventilation |
· There is a minimum clearance of 100 mm (3.94 in) around the air inlet and outlet vents. · An adequate ventilation system is available at the installation site. |
|
|
Operating temperature |
· MSR1008, MSR1104S-W, MSR1104S-W-CAT6: 0°C to 45°C (32°F to 113°F) · MSR1004-G: –20°C to +55°C (–4°F to +131°F) · MSR1004S-5G, MSR1004S-5G-GL, MSR1004S-5G-CN, MSR1104S-5G-CN, MSR1104S-W-5G-CN: –40°C to +70°C (–40°F to +158°F) |
|
|
|
Operating relative humidity |
5% to 95% (noncondensing) |
|
|
|
Cleanliness |
Dust concentration ≤ 1.8 × 107 particles/m3 |
|
|
|
ESD prevention |
· The router and floor are reliably grounded. · The equipment room is dust-controlled. · Humidity and temperature are maintained at acceptable levels. · Wear an ESD wrist strap or ESD gloves, and clothing when touching a circuit board. |
|
|
|
EMI prevention |
· Take effective measures to protect the power system from the power grid system. · Separate the grounding equipment of the router from the grounding device or lightning protection grounding device as far as possible. · The router is far away from radio transmitting stations, radar stations, and high-frequency devices. · Use electromagnetic shielding when necessary. |
|
|
|
Lightning protection |
· The router is reliably grounded. · The power receptacle is reliably grounded. · (Optional.) Port lightning protectors are available. A signal lightning arrester is required at the input end of an external signal cable. · (Optional.) Power lightning protectors are available. |
|
|
|
Electricity safety |
· A UPS is available. · The external power switch is located so to shut off the power immediately when an accident occurs. |
|
|
|
Workbench |
· The workbench is stable. · The workbench is reliably grounded. |
|
|
|
Safety precautions |
· The router is far away from any sources of heat or moisture. · The emergency power switch in the equipment room is identified and accessible. |
|
|
|
Tools |
· Installation accessories supplied with the router are ready. · User-supplied tools are ready. |
|
|
|
Reference |
· Documents shipped with the router are available. · Online documents are available. |
|
|
2 Installing the router
|
|
WARNING! To avoid injury, do not touch bare wires, terminals, or parts with high-voltage hazard signs. |
|
|
IMPORTANT: · The barcode on the router chassis contains product information that must be provided to local sales agent when you return a faulty router for repair. · Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to open the chassis, contact H3C for permission. Otherwise, H3C shall not be liable for any consequence. |
Installation prerequisites
· You have read "Preparing for installation" carefully.
· All requirements in "Preparing for installation" are met.
Installation flowchart
The following installation options are available for the router:
· 19-inch rack mounting
· Workbench mounting.
· DIN rail mounting.
· Wall mounting.
Determine the installation method according to the installation environment. Follow the installation flowchart shown in Figure2-1 to install the router.
Figure2-1 Installation flowchart
Installing the router
Mounting the router in a 19-inch rack
Only the MSR1008, MSR1004-G, MSR1104S-W, MSR1104S-W-CAT6, MSR1104S-5G-CN, and MSR1104S-W-5G-CN routers can be mounted in a 19-inch rack.
Only the MSR1104S-W-CAT6 router is provided with mounting brackets and screws. For other router models, prepare them yourself as required.
To install the router in a rack:
1. Use a front mounting bracket to mark the cage nut installation holes in the front rack posts and then install cage nuts into the marked square holes, as shown in Figure2-2.
Figure2-2 Installing cage nuts
2. Attach mounting brackets to the two sides of the router, as shown in Figure2-3.
Figure2-3 Attaching mounting brackets to the router
3. Use M6 screws to attach the mounting brackets on the router to the rack, as shown in Figure2-4.
|
|
CAUTION: The mounting brackets can bear only the weight of the router. Do not place objects on the router. |
Figure2-4 Securing the router to the rack
Mounting the router on a workbench
You can mount an MSR1004S-5G, MSR1004S-5G-GL, MSR1004S-5G-CN, MSR1104S-5G-CN, or MSR1104S-W-5G-CN router on a workbench without using rubber feet.
Restrictions and guidelines
To mount the router on a workbench, follow these restrictions and guidelines:
· Make sure the workbench is clean, stable, and reliably grounded.
· Maintain a minimum clearance of 100 mm (3.94 in) around the router for heat dissipation.
· Do not place heavy objects on the router.
Procedure
1. Place the router upside down on the workbench and attach the rubber feet to the four round holes in the chassis bottom.
2. Place the router upside up on the workbench.
Figure2-5 Mounting the router on a workbench
Mounting the router on a DIN rail
Only the MSR1004S-5G, MSR1004S-5G-GL, and MSR1004S-5G-CN routers can be mounted on a DIN rail.
The router is shipped with DIN rail mounting bracket installed on it.
Installation accessories
Figure2-6 DIN rail mounting racket and DIN rail
|
(1) Metal spring |
(2) Screw hole |
|
(3) DIN rail |
|
To mount the router on a DIN rail:
1. Press the DIN rail against the spring on the DIN rail mounting bracket.
2. Press the DIN rail upward to for its bottom to fit onto the bottom flange of the DIN rail mounting bracket.
Figure2-7 Mounting the router on a DIN rail
Mounting the router on a wall
Only the MSR1004-G, MSR1004S-5G, MSR1004S-5G-GL, MSR1004S-5G-CN, MSR1104S-W, MSR1104S-W-CAT6, MSR1104S-5G-CN, and MSR1104S-W-5G-CN routers can be mounted on a wall.
Mounting an MSR1004S-5G/MSR1004S-5G-GL/MSR1004S-5G-CN on a wall
1. Mark four wall-mount screw hole locations on the wall. Make sure the holes are 29 mm (1.14 in) horizontally apart and 35 mm (1.38 in) vertically apart.
2. Drill holes with a minimum depth of 22 mm (0.87 in) in the marked locations.
3. Hammer a screw anchor into each hole until the anchor is flush with the wall.
Figure2-8 Installing screw anchors
4. Remove the DIN rail mounting bracket attached to the router real panel.
Keep the removed DIN rail mounting bracket and the four mounting screws secure.
Figure2-9 Removing the DIN rail mounting bracket from the router
5. Use the four mounting screws used for the DIN rail mounting bracket to secure the router mounting bracket to the rear panel of the router.
Figure2-10 Installing the router mounting bracket
6. Use the wall-mount screws to attach the router mounting bracket to the wall.
Figure2-11 Securing the router to the wall
Mounting an MSR1004-G/MSR1104S-W/MSR1104S-W-CAT6/MSR1104S-5G-CN/MSR1104S-W-5G-CN on a wall
1. Mark two wall-mount screw hole locations on the wall.
2. Drill holes with a minimum depth of 22 mm (0.87 in) in the marked locations. Make sure the holes are horizontally apart. Table2-1 shows the space between the two wall-mount screw holes.
Table2-1 Space between the two wall-mount screw holes
|
Router model |
Space between the two wall-mount screw holes |
|
MSR1104S-W, MSR1104S-W-CAT6, MSR1104S-5G-CN, MSR1104S-W-5G-CN |
140 mm (5.51 in) |
|
MSR1004-G |
152 mm (5.98 in) |
3. Hammer a screw anchor into each hole until the anchor is flush with the wall.
4. Drive a screw into each anchor and make sure the screw protrudes a minimum of 1.5 mm (0.06 in) from the wall.
5. Hang the router on the screws.
Figure2-12 Mounting a router on a wall (MSR1104S-W)
Grounding the router
|
|
CAUTION: · Correctly connecting the grounding cable is crucial to lightning protection and EMI protection. When you install and use the router, first ground the router reliably. · Ensure a minimum resistance of 5 ohms between the router and the ground. |
To connect the grounding cable to the router:
1. Remove the grounding screw from the grounding hole in the chassis.
2. Use the grounding screw to attach the ring terminal of the grounding cable to the grounding hole and fasten the screw.
3. Remove the nut from a grounding post on the grounding strip.
4. Use needle-nose pliers to bend a hook with the bear metal part of the grounding cable. Then attach the hook to the grounding post and fasten the nut.
Figure2-13 Connecting the grounding cable to the router
Installing a micro SIM card
Restrictions and guidelines
Only the MSR1004S-5G, MSR1004S-5G-GL, MSR1004S-5G-CN, MSR1104S-W-CAT6, MSR1104S-5G-CN, and MSR1104S-W-5G-CN routers support micro SIM cards.
The micro SIM cards are hot swappable.
SIM0 (M) is the master slot and SIM1 (S) is the standby slot. Only one slot is active at a time. As a best practice, use the master slot if you are to install only one micro SIM card. You can use the sim switch-to command to specify the active slot. For more information about the command, see Layer 2—WAN Access Command Reference for the product.
The two micro SIM card slots on the MSR1004S-5G, MSR1004S-5G-CN, MSR1104S-5G-CN, or MSR1104S-W-5G-CN router support all types of 3G/4G/5G networks.
The two micro SIM card slots on the MSR1004S-5G-GL router support 3G/4G/5G networks.
The two micro SIM card slots on the MSR1104S-W-CAT6 router support 3G/4G networks.
To avoid damaging the micro SIM card slot, do not use excessive force when installing a micro SIM card.
|
|
CAUTION: The screw on the micro SIM card slot cover is M3 × 4 mm (0.16 in) countersunk screw. Use a Phillips screwdriver to loosen and fasten the screw on the cover. A mismatched screwdriver might damage the screw. |
Procedure
1. Use a Phillips screwdriver to remove the screw on the micro SIM card slot cover and then take off the cover.
2. Insert the micro SIM card into the micro SIM card slot along the guide rails.
3. Reinstall the cover and then fasten the screw on the cover.
Figure2-14 Installing a micro SIM card
Installing a 4G/5G stick antenna
Only the MSR1004S-5G, MSR1004S-5G-GL, MSR1004S-5G-CN, MSR1104S-5G-CN, and MSR1104S-W-5G-CN routers support 5G stick antennas. Only the MSR1104S-W-CAT6 router supports 4G stick antennas.
A 5G antenna can also be used as a GNSS antenna. For high-precision positioning, use a GNSS antenna. To use GNSS, connect the antenna to the ANT3_GNSS port on an MSR1004S-5G or MSR1004S-5G-GL router.
To use GNSS, install the antenna at a position close to outdoors for stable signal receipt.
The installation procedure is the same for 4G stick antennas and 5G stick antennas. The following uses a 5G stick antenna as an example.
To install a 5G stick antenna:
1. Change the angle of the antenna orientation from vertical to horizontal.
2. Attach the antenna to the antenna port on the router. Do not over-tighten the antenna to avoid damage.
To reduce signal interferences between antennas, install antennas with an angle and separate installation of antennas.
Figure2-15 Installing a 5G stick antenna
Installing a 4G/5G antenna extension cable (with a magnetic antenna mount base)
Only the MSR1004S-5G, MSR1004S-5G-GL, MSR1004S-5G-CN, MSR1104S-5G-CN, and MSR1104S-W-5G-CN routers support 5G antenna extension cables (each with a magnetic antenna mount base).
Only the MSR1104S-W-CAT6 router supports 4G antenna extension cables (each with a magnetic antenna mount base).
No 4G/5G antenna extension cable (with a magnetic antenna mount base) is provided with the router. Purchase 4G/5G antenna extension cables (each with a magnetic antenna mount base) yourself as required.
A 5G antenna extension cable (with a magnetic antenna mount base) can be used only for connecting a stick antenna.
The installation procedure is the same for 4G and 5G antenna extension cables (each with a magnetic antenna mount base). The following uses a 5G antenna extension cable (with a magnetic antenna mount base) as an example.
To connect a 5G antenna extension cable (with a magnetic antenna mount base) to a stick antenna:
1. Connect the SMA male connector of the 5G antenna extension cable (with a magnetic antenna mount base) to the antenna port on the router and fasten the connector.
2. Connect the 5G stick antenna to the SMA female connector of the magnetic antenna mount base.
Figure2-16 Installing 5G antenna extension cables (each with a magnetic antenna mount base) for MSR1004S-5G/MSR1004S-5G-GL
Figure2-17 Installing 5G antenna extension cables (each with a magnetic antenna mount base) for MSR1004S-5G-CN/MSR1104S-5G-CN/MSR1104S-W-5G-CN
Connecting the power adapter or power cord
|
|
CAUTION: Before connecting power to the router, make sure the building power has been reliably grounded. |
The MSR1004-G, MSR1004S-5G, MSR1004S-5G-GL, MSR1004S-5G-CN, MSR1104S-W, MSR1104S-W-CAT6, MSR1104S-5G-CN, and MSR1104S-W-5G-CN routers use a power adapter for power input.
The MSR1008 router can use an AC power cord directly for power input.
Connecting the power adapter
|
|
CAUTION: To avoid power adapter damage, use the power adapter provided with the router. |
To connect the power adapter:
1. Make sure the router is reliably grounded.
2. Connect the power adapter to the AC receptacle.
3. Connect the DC output plug of the power adapter to the power adapter receptacle on the router.
Figure2-18 Connecting the power adapter
Connecting the power cord
1. Make sure the router is reliably grounded.
2. Connect the power cord to an AC receptacle.
3. Insert the AC output plug of the power cord to the power adapter receptacle on the router. Then use a cable tie to secure the power cord.
Figure2-19 Connecting the power cord
Connecting Ethernet interface cables
1. Connect one end of the cable to an Ethernet port on the router.
2. Connect the other end of the cable to the Ethernet port on a host.
3. Examine the port LEDs on the router. For more information about the LEDs, see H3C MSR1000 Routers Hardware Information and Specifications.
Figure2-20 Connecting an Ethernet cable
Connecting the console cable and setting terminal parameters
Console cables
As shown in Table2-2, two types of console cables can be used for connecting a configuration terminal to the console port on the router. No console cable is provided with the router. Purchase a console cable as required.
Table2-2 Console cables for connecting the console port
|
Console cable type |
Console cable view |
Router-side connector |
Configuration terminal-side connector |
Connection method |
|
DB9-to-RJ45 console cable |
|
DB-9 female connector |
RJ-45 |
|
|
USB-to-RJ45 console cable |
|
USB |
RJ-45 |
Connecting a DB9-to-RJ45 console cable
|
|
CAUTION: The serial ports on PCs do not support hot swapping. To connect a PC to an operating router, first connect the PC end. To disconnect a PC from an operating router, first disconnect the router end. |
To connect the console cable:
1. Select a configuration terminal, which can be an ASCII terminal with an RS-232 serial port or a PC. (A PC is more commonly used.)
2. Connect the DB-9 connector (female) of the console cable to the RS-232 serial port on the configuration terminal and the RJ-45 connector to the console port of the router.
Figure2-21 Connecting the console cable
Connecting a USB-to-RJ45 console cable
|
|
IMPORTANT: · To use a USB-to-RJ45 console cable to connect the router to a configuration terminal, first download and install the USB-to-RJ45 console driver on the configuration terminal, and then connect the USB-to-RJ45 console cable to the configuration terminal. To download the USB-to-RJ45 console driver, access the H3C official website or scan the QR code on the cable package. · If you have connected a USB-to-RJ45 console cable to the configuration terminal before installing the driver, remove and reconnect the USB-to-RJ45 console cable to the configuration terminal after driver installation. |
The following installs the driver on the Windows system. To install the driver on other operating systems, see the installation guide in the driver compression package named by using the corresponding operating system.
To connect the router to a configuration terminal by using a USB-to-RJ45 console cable:
1. Click the following link, or copy it to the address bar on your browser and download the USB-to-RJ45 console driver.
http://www.h3c.com/en/home/USB_to_RJ45_Console/
2. View the TXT file Read me in the Windows folder to check whether the Windows system of the configuration terminal supports the driver.
3. If the Windows system supports the driver, install PL23XX-M_LogoDriver_Setup_v200_20190815.exe.
4. Click Next on the welcome page of the driver installation wizard.
Figure2-22 Driver installation wizard
5. Click Finish after the drive installation is completed.
Figure2-23 Finishing the driver installation
6. Connect the standard USB connector of the cable to the USB port of the configuration terminal.
7. Connect the RJ-45 connector of the cable to the console port of the router.
Setting configuration terminal parameters
To access the router from the console port, you must run a terminal emulator program (HyperTerminal, PuTTY, or Tera Term) on the configuration terminal. For information about using a terminal emulator program, see the program's user guide.
The following are the required terminal settings:
· Baud rate—9600.
· Data bits—8.
· Stop bits—1.
· Parity—None.
· Flow control—None.
Verifying the installation
After you complete the installation, verify the following information:
· There is enough space around the router for heat dissipation.
· The router is securely installed.
· Antennas and USB devices are installed correctly.
· The router and power source are reliably grounded.
· The power source is as required by the router.
· The router is connected correctly to the configuration terminal and other devices. Parameters are configured correctly on the configuration terminal.
Accessing the router for the first time
|
|
WARNING! Before powering on the router, locate the switch for the power source so that you can cut off power promptly in case of an emergency. |
For a router starting with empty configuration, you must press Ctrl+D to access the CLI.
To access the router for the first time:
1. Verify that the installation and configuration environment is as described in "Verifying the installation."
2. Power on the router.
3. During the booting process, verify the following items:
¡ The LEDs on the front panel indicate normal operation. For more information about the LEDs, see H3C MSR1000 Routers Hardware Information and Specifications.
¡ The configuration terminal displays information correctly.
The router first initializes its memory at startup and then runs BootWare.
System is starting...
Press Ctrl+D to access BASIC-BOOTWARE MENU...
Press Ctrl+T to access BOOTWARE DIAG-TEST MENU
Booting Normal Extended BootWare.
The Extended BootWare is self-decompressing....Done.
****************************************************************************
* *
* H3C H3C-Device-default BootWare, Version 1.01 *
* *
****************************************************************************
Copyright (c) 2004-2021 New H3C Technologies Co., Ltd.
Compiled Date : Oct 9 2021
Memory Type : DDR4 SDRAM
Memory Size : 2GB
PCB Version : Ver.B
BootWare Validating...
Press Ctrl+B to access EXTENDED-BOOTWARE MENU...
Loading the main image files...
Loading file flash:/msr1000-cmw910-system-a9119p06.bin......Done.
Loading file flash:/msr1000-cmw910-devkit-a9119p06.bin..........Done.
Loading file flash:/msr1000-cmw910-boot-a9119p06.bin.....................
Done.
Image file flash:/msr1000-cmw910-boot-a9119p06.bin is self-decompressing....
....Done.
System image is starting...
Line con0 is available.
Press ENTER to get started.
4. Press Enter. The router is ready to configure when you see the following prompt:
<Sysname>
5. Configure basic settings for the router.
For information about configuring basic setting for the router, see the configuration guides and command references for the router.
3 Troubleshooting
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IMPORTANT: · The barcode on the router chassis contains product information that must be provided to local sales agent when you return a faulty router for repair. · Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to open the chassis, contact H3C for permission. Otherwise, H3C shall not be liable for any consequence. |
Power supply failure
Symptom
The router cannot be powered on and the LEDs on the front panel are off.
Solution
To resolve the issue:
1. Verify that the power cord connects the router to the power source correctly.
2. Verify that the power source is operating correctly.
3. Verify that the power cord is in good condition.
4. If the issue persists, contact H3C Support.
No display on the configuration terminal
Symptom
The configuration terminal does not have display when the router is powered on.
Solution
To resolve the issue:
1. Verify that the power system is operating correctly.
2. Verify that the console cable is connected correctly to the specified serial port on the configuration terminal.
3. Verify that the following settings are configured for the terminal:
¡ Baud rate—9600.
¡ Data bits—8.
¡ Parity—none.
¡ Stop bits—1.
¡ Flow control—none.
¡ Emulation—VT100.
4. Verify that the console cable is in good condition.
5. If the issue persists, contact H3C Support.
Garbled display on the configuration terminal
Symptom
The configuration terminal has garbled display when the router is powered on.
Solution
To resolve the issue:
1. Verify that the following settings are configured for the terminal:
¡ Baud rate—9600.
¡ Data bits—8.
¡ Parity—None.
¡ Stop bits—1.
¡ Flow control—None.
2. If the issue persists, contact H3C Support.
No response from the serial port
Symptom
The serial port on the router does not respond
Solution
To resolve the issue:
1. Verify that the serial cable is in good condition and the serial port settings are correct.
2. If the issue persists, contact H3C Support.
Micro SIM card and antenna failures
Symptom
After a micro SIM card and antenna are installed on the router and the router is powered on, the corresponding LEDs on the front panel indicate operation failure.
Solution
To resolve the issue:
1. Verify that the micro SIM card has been correctly installed and makes good contact with the card socket.
2. Verify that the micro SIM card and the card socket use the same wireless standard.
3. Verify that the antenna is correctly installed.
4. Verify that the micro SIM card, card socket, and antenna are in good condition.
5. Verify that the network provided by NSP is running correctly.
6. If the issue persists, contact H3C Support.
Restoring the factory settings
Scenario 1
Symptom
When you replace the router, the router password is lost. As a result, you cannot log in to the router and do not know the router configuration.
Solution
Because the router is replaced, you do not need to save the configuration of the router. In this case, you can press and hold the RESET button to reboot the router and restore the factory settings. Then, you can use the username and password shipped with the router to log in to the router.
When the router configuration must be saved and you have a console cable, you can log in to the router from the BootWare menu.
Scenario 2
Symptom
After the configuration is modified, the network connectivity is lost. When you check the configuration, the configuration is very complicated and it is hard to locate the errors. In this case, you must configure the router again.
Solution
If you have not saved any configuration, you can reboot the router by pressing the RESET button for a short time or power off the router.
If you have saved the configuration, delete the configuration file at the CLI, and press the RESET button to restore the factory settings.
Scenario 3
Symptom
The router crashes.
Solution
Press the RESET button for a short time to reboot the router.
Reset button usage guidelines
The router provides a RESET button. You can use the button to reboot the system or restore the factory settings.
· Press the RESET button for a short time to reboot the router.
· Press and hold the RESET button to reboot the router and restore the factory settings.
¡ MSR1008/MSR1004S-5G/MSR1004S-5G-GL/MSR1004S-5G-CN—Press and hold the RESET button for more than 4 seconds.
¡ MSR1004-G/MSR1104S-W/MSR1104S-W-CAT6/MSR1104S-5G-CN/MSR1104S-W-5G-CN—Press and hold the RESET button for more than 5 seconds.
