New H3C’s provision of channel services is based on the principle that "the seller provides service". That is, the partner making the order must assume final responsibility service to the project customer. Where technical problems occur in customers’ equipment during the maintenance period, the star-rated partner must monitor and handle these problems.

1. Technical Manager

• Acts as partner service liaison, must be very familiar with New H3C's after-sales service policies and procedures, and relay these to his/her company’s personnel;
• New H3C certified coordinating engineers. If there is any change in certified engineer staffing, this must be reported to the New H3C office within three working days of the employee’s departure, and the vacancy must be filled with another engineer at the same level within three months.

2. Components Liaison Person

• Acts as liaison person for components, responsible for handling any spare parts related issues arising at his/her company.
• Must be very familiar with New H3C's spare parts service policies and procedures, and relay these to the personnel of his/her company.

3. Service Qualification Applicant

• Acts as liaison person for partner star-rated service certification, must be very familiar with New H3C's star-rated certification policies and procedures. Responsible for preparation and submission of star-rated service certification materials, and tracking of and responding to inquiries regarding staff members’ certification status.

1. Submitting an Application

The Service Qualification Applicant must submit the certification materials required by New H3C star-rated certification policy via this email address:[email protected]. Materials for certification include: Electronic Engineer Certificates and the application form for overseas star-rated certification.

2. New H3C Review

New H3C headquarters will review the materials submitted by partners, and respond via email with a decision within 3 working days. Approved partners will receive an electronic star-rated certificate. The Service Qualification Applicant must stand ready to receive these emails.

1. Partners must guarantee the truthfulness and accuracy of all information they provide. If false information is found during certification process, or during the validity period of a star-rated qualification, New H3C reserves the right to reject the relevant application for a star-rated qualification or to cancel the relevant star-rated qualification(s).

2. The validity of service qualification certificate lasts for one calendar year from its date of issuance. Partners must undergo recertification based on the latest available certification criteria. The recertification process is the same as for initial certification. New H3C reserves the right to delay or prohibit service recertification of any partner at which key service events are discovered to have occurred during the previous certification year.

3. In case of queries, please contact the English Hotline Support Group by phone on 0571-86763000 or email [email protected].

Attachment: Application Form for Star-rated Certification

2018 Certification Standard for Start-rated Service Qualification of New H3C Overseas Network Products(2.MB)