Enterprise Product Limited Warranties

    28-02-2024

The warranty information in this Enterprise Product Limited Warranties (“Warranty Policy”) is H3C general warranty policies. In specific countries and regions, the warranty service and service SLA may be different with local adjustment, if there’s any difference between this Warranty Policy and local laws and regulations, the local laws and regulations shall prevail, please consult your local service sales representatives for more details.

Table-1 The Summary of Enterprise Products Standard Warranties

Product Category

Warranty Type

Warranty Period

90 Days

1 Year

3 Years

5 Years

Enterprise Networking

Networking

Product

SOHO Switch

(S1200/S1850/

S5000V3 Series)

H3Care CT Foundation Basic 9X5 NBD-Ship Service

Router (CR16000-F/CR16000-M/MSR1000/MSR2600/MSR3600/MSR3610/MSR5600/MSR810/MSR830/RA5000/SR6600 V7/SR6602-I Series)

WLAN (WX1800H/WX3800H/WX5800H/WX1800X/WX2800X/WX3800X/WX5800X Series)

Switch(DC:S12500X-AF/S12500G-AF/S12500R/S9850/S9855/S9825/S9820/S681X/S6850/S6890/S6860/S6805/S6825/S6800

Campus:S10500X/S10500X-G/S7500X/S7500X-G/S7500E V7/S6550X-HI/S6530X/S6520X-HI/S6520X-EI/S6520X-SI(except S6520X-10XT-SI/S6520X-16ST-SI/S6520X-16XT-SI/S6520X-24ST-SI SMB models)

Industrial:IE4300 series)

Security

Product

Firewall

(F5000/F5000-AI/F1000/F1000-AI/M9000/M9000-AI-E/M9000-X)

LB(L1000/L5000)

Software

Networking

Product

IMC/ADNet(seerEngine,seerAnalyzer)

(SW media replacement only)

Cloud

Product

UIS/VDI/CloudOS/CAS/CloudStor/ONEStor related software

Enterprise

Server

Server Product

Rack Server (UniServer R6900 G5/R6700 G3/R4900 G5/R4900 G3/R4700 G5/R4700 G3/R4300 G5/R4300 G3 Series);

Blade Server (B16000 Blade chassis, B5700 G3/B5700 G5/B7800 G3/B5800 G3 Blade)

H3Care IT Foundation 9X5

NBD Onsite Service*

Cloud Product

UniServer (Hardware)

Rack Server (UIS 3000 G3/3000 G5/6000 G3/6000 G5/UIS 2000 G6)

Blade Server(UIS 9000 Blade Chassis, B460 G3/B460 G5/B580 G3/B780 G3 Blade)

VDI Terminal

C1100/C100L/C5550V/C5500V

H3Care CT Foundation Basic 9X5 NBD-Ship Service

*About Onsite Service, with reference to attachment 1-H3C Enterprise Product Customer Replaceable Units Guide, customer shall install or replace CRU parts specified in the Customer Replaceable Units Guide on its own under H3C’s technical support. If customer requests H3C provide onsite service to install or replace CRU parts, H3C will support the request subject to its own judgement, and the travel and labor costs of H3C service shall be borne by customer.

For non-CRUs’ replacement, in accordance with this Warranty Policy or the service contract, H3C will assign engineers to provide onsite technical support.

The customer shall be solely responsible for removal of any confidential, proprietary, or personal information stored on the defective unit or part before it is returned to H3C.

Table 2. The Summary of Enterprise products with Limited Lifetime Warranty Support:

HARDWARE LIMITED LIFETIME WARRANTY support original customer continues to own or use the product in the product life cycle. The limited lifetime warranty support will be terminated as of the End of Service (EOS) date of the product.

Subject to applicable Law,H3C provides a maximum of 5-year hardware limited lifetime warranty for pointed WLAN AP products and box switch products. Please refer to model list and corresponding Service Level as following:

Product Category

Warranty Type

Warranty Period

Networking Product

WLAN AP

WA75XX/WA6500/WA6300/WA6600/WA5xx Series

Limited

Lifetime

Warranty

Basic 9x5

10BD-Ship

service

5Years

Campus Switches

S5590-EI/S5570S-EI/S5560S-EI/S5560X-EI/S5170-EI/S5130S-EI/S5130S-HI/S3100V3/S5560S-SI/S5000V5 Series

*Within Limited Lifetime Warranty Support period, Business Hour Remote Support is provided remotely by H3C Technical Support Center during local business hours (9:00a.m. - 6:00p.m.) Via both service hotline and email. Warranty Parts shipment support is provided within 10 business days after RMA (Return Material Authorization) request confirmed by H3C.

Product accessories, such as, but not limited to, hot-swappable fans and power supply units, optical modules, extensive modules etc. keep twelve (12) monthswarranty period.

About limited warranty for pointed products in SMB business (distribution business), please refer to Attachment- 2 “SMB product limited warranty”

Notes:

1. This Warranty Policy does not apply to any non-H3C products (third party hardware or software), consumables and accessories.

2. The warranty starts on the 90th day after the date of the product shipment from H3C, or the date on which H3C receives a service request for this product, whichever is earlier.

3. The warranty type of a product may vary in different countries, please consult your local service sales representatives for more information.

In addition to factory warranty, users can also purchase other options of H3Care foundation services. For detail service information, please refer to H3Care Foundation Service

4. H3C has set up local logistics hub in following countries but not limit to Indonesia, Japan, Kazakhstan, Malaysia, Pakistan, Thailand, Mexico, Turkey, South Africa, Philippines, Spain, Singapore, UAE, Vietnam, and Korea to provide local spare parts support and keep extending logistics support capability in more countries.

5. The inquiry for the support in other countries or the Belt and the Road project please contact H3C telephone: +86-571-86763000 or email: h3cts@h3c.com.

6. For more detailsof the country or regionwhich is applied for this Warranty policy, please check with H3C local office orH3C sales representative in your region or country.

This Warranty Policy is applied for H3C product shipment after its effective

date. H3C reserves the right to update the information contained herein Without prior notice.

The Warranty policy is effective on AUG 7th 2023 and shall replace all the Enterprise Product Limited Warranties released before.

Attachment-1 H3C Enterprise Product Customer Replaceable Units Guide V1.0

Update on Dec 30th 2021

Customer Replaceable Units (CRUs) are pointed parts on H3C Enterprise product, specified by H3C, that the customer can replace by themselves. With this Customer Replaceable Units Guide, H3C support customer to install CRU parts by themselves. If Customer requests H3C provide onsite service to install or replace CRU parts, H3C will support the request subject to its own judgement, and the travel and labor costs of this H3C service shall be borne by customer.

For non-CRUs’ replacement, in accordance with this Warranty Policy or the service contract, H3C will assign technical support engineers to provide onsite technical support.

Product Category

Product Model

Customer replaceable Units(CRUS)

Support document

Rack Server

R4300 G3

Disk Drive; Power Supply

https://download.h3c.com/download.do?id=6438972

R6700 G3

Disk Drive; Power Supply

https://download.h3c.com/download.do?id=6439009

R4900 G3/G5

Disk Drive; Power Supply

https://download.h3c.com/download.do?id=6439008

R4700 G3/G5

Disk Drive; Power Supply

https://download.h3c.com/download.do?id=6438999

R6900 G5

Disk Drive; Power Supply

https://download.h3c.com/download.do?id=6439010

According to the situation of our product and the execution of this Guide, H3C

reserves the right to update the information contained herein without prior notice.

Attachment-2 SMB product limited warranty V1.1

Updated on AUG 7th 2023.

The warranty information in “SMB Product Limited Warranty” is H3C general warranty policies for pointed product in SMB business (distribution business) in specific countries and regions. The warranty details may be different with local adjustment, if there’s any difference between this Warranty and local laws and regulations, the local laws and regulations shall prevail.

“Warranty Starting Date” For SMB product means (i) the date this product is delivered from the manufacturing site of H3C Technologies Co., Ltd. (“H3C”), or (ii) in the case of deliver to customer, the date is not more than 180 days since original shipment date of this product from H3C.

For pointed product in SMB business (distribution business), warranty information refers to below table:

Product Category

Warranty Type

Warranty Period

Enterprise

Networking

Wireless AP

EWP-WA6120H/WA6120X/WA6120/WA6126/ WA6020/WA6022H

Limited

Lifetime

Warranty

Basic 9x5

10BD-Ship

Service

5 Years

Wireless AC

EWP-WSG1812X-PWR/WSG1840X/WSG1808X-PWR

Firewall

NS-Sec Path F100-C

Router

RT-MSR610

Switch

L2, L3 Cloud Managed Switch: S1850V2

/S5120V3-LI/

L3 Switch:

S6520X-10XT-SI

S6520X-16ST-SI

S6520X-16XT-SI

S6520X-24ST-SI

3 Years

Software

License

LIS-F100BAS License/Access Controller License

(SW media replacement only)

90 Days

For more details about SMB business and SMB product limited warranty, please consult your local service sales representatives in your country or region.

H3C Reserve the right to update the contained information contained herein without prior notice.

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