Pre-contractual Information under the EU Data Act
Last updated: (June 12, 2026）
In compliance with the European Data Act (EU Regulation 2023/2854), H3C, as a manufacturer, provides the following information about product data generated by our connected products, including details on the types of data generated by our connected products, the formats in which data is stored, and the methods available for users to access or delete this data.
1. Product Data Generated
Based on Eu Data Act, Product Data means data generated by the use of a connected product that the manufacturer designed to be retrievable, via an electronic communications service, physical connection or on-device access, by a user, data holder or a third party, including, where relevant, the manufacturer.
The type of data produced by H3C’s connected products may varies by product category, and depends on equipment type, user behavior patterns.
We’ve categorized available datasets by products and provide approximate daily data generation estimates for each.
| Product Module | Data Field | Data Format | Nature of Data | Data Estimator | Collection Frequency | Location | Intended Duration of Retention (Where Applicable) |
|---|---|---|---|---|---|---|---|
| Access and Aggregation Routers | 1. Basic Info: ➢ SN ➢ Type ➢ Model ➢ Software Version 2. Port Info ➢ Port Status 3. Running Information ➢ Connection State | text | Raw data | 1 KB per transaction | Device and System Data: ➢ System Version Information：Update when the system is upgraded. ➢ port information：Do not actively collect ➢ running information：Do not actively collect | Log Server | The information used for software update service is retained for 6 months, while the information used for business operations and operational analysis is retained for 5 years. |
| Core Routers | 1、Device and System Data: ➢ System Version Information ➢ System Logs ➢ System Configuration 2、Device Identification Information: ➢ Device Hardware Information ➢ Device Hardware running Information | text | Raw data | 1、Device and System Data: ➢ System Version Information<2GB ➢ System Logs：Depending on system uptime ➢ System Configuration：depending on the user configuration 2、Device Identification Information: ➢ Device Hardware Information<1MB ➢ Device Hardware running Information<1MB | 1、Device and System Data: ➢ System Version Information：Update when the system is upgraded ➢ System Logs：Real-time saving ➢ System Configuration：Do not actively collect 2、Device Identification Information: ➢ Device Hardware Information：Do not actively collect ➢ Device Hardware running Information：Do not actively collect | Log Server | 1、Device and System Data: ➢ System Version Information：System version files are permanently stored on local storage media.Version information can be queried in real time via CLI/SNMP/NETCONF,. ➢ System Logs：Long-term storage on local storage media, cyclically overwritten according to storage capacity. ➢ System Configuration：Stored locally until manually deleted. 2、Device Identification Information: ➢ Device Hardware Information：CPU and memory operation information is calculated in real time and obtained in real time via CLI/SNMP/NETCONF. ➢ Device Hardware running Information：CPU and memory operation information is calculated in real time and obtained in real time via CLI/SNNP/NETCONF. |
| Product Module | Data Field | Data Format | Nature of Data | Data Estimator | Collection Frequency | Location | Intended Duration of Retention (Where Applicable) |
|---|---|---|---|---|---|---|---|
| Firewall | 1. Device and System Data: ➢ Interface Index Information ➢ RBM Switching Record Information ➢ Login User Information 2. Log information: ➢service module logs ➢system logs ➢Configuration Logs | text | Raw data | 1 KB per transaction | When a corresponding service occurs, the firewall collects the relevant data and stores it locally on the firewall. | Log Server | 1. As the firewall runs, the data is stored locally.2. A single retained log file can be up to 10MB, and logs can be overwritten. |
| Product Module | Data Field | Data Format | Nature of Data | Data Estimator | Collection Frequency | Location | Intended Duration of Retention (Where Applicable) |
|---|---|---|---|---|---|---|---|
| Access Controller | 1.Device and System Data: ➢ System Version Information ➢ System Logs ➢ System Configuration 2.Device Identification Information: ➢ Device Hardware Information | text | Raw data | 1.Device and System Data: ➢ System Version Information：< 1MB ➢ System Logs：Depending on system uptime ➢ System Configuration：depending on the user configuration 2.Device Identification Information: ➢ Device Hardware Information：< 1MB | 1.Device and System Data: ➢ System Version Information：firmware update ➢ System Logs：periodic saving ➢ System Configuration：do not actively collect 2.Device Identification Information: ➢ Device Hardware Information：do not actively collect | Log Server | 1.Device and System Data: ➢ System Version Information：refresh on firmware update ➢ System Logs：Fixed-size storage with cyclic overwriting ➢ System Configuration：stored in the device flash for long-term 2.Device Identification Information: ➢ Device Hardware Information：device serial number/MAC address and other non-operational status information are permanently retained, while CPU, memory, and other operational status information are retrieved upon query |
| Access Point | 1、Device and System Data: ➢ System Version Information ➢ System Logs ➢ System Configuration 2、Device Identification Information: ➢ Device Hardware Information | text | Raw Data | 1.Device and System Data: ➢ System Version Information：< 1MB ➢ System Logs：< 1024 entries ➢ System Configuration：depending on the user configuration 2.Device Identification Information: ➢ Device Hardware Information：< 1MB | 1.Device and System Data: ➢ System Version Information：firmware update ➢ System Logs：periodic saving ➢ System Configuration：do not actively collect 2.Device Identification Information: ➢ Device Hardware Information：do not actively collect | Log Server | 1.Device and System Data: ➢ System Version Information：refresh on firmware update ➢ System Logs：stored in device memory and cycle coverage or send it to the subscriber provisioning specified log server ➢ System Configuration：stored in the device flash for long-term. 2.Device Identification Information: ➢ Device Hardware Information：device serial number/MAC address and other non-operational status information are permanently retained, while CPU, memory, and other operational status information are retrieved upon query |
| Product Module | Data Field | Data Format | Nature of Data | Data Estimator | Collection Frequency | Location | Intended Duration of Retention (Where Applicable) |
|---|---|---|---|---|---|---|---|
| Core/Aggregation Switches | 1、Device and System Data: ➢ System Version Information ➢ System Logs ➢ System Configuration 2、Device Identification Information: ➢ Device Hardware Information ➢ Device Hardware running Information | text | Raw Data | 1.Device and System Data: ➢ System Version Information：< 1MB ➢ System Logs：< 1024 entries ➢ System Configuration：depending on the user configuration 2.Device Identification Information: ➢ Device Hardware Information：< 1MB | 1.Device and System Data: ➢ System Version Information：firmware update ➢ System Logs：periodic saving ➢ System Configuration：do not actively collect 2.Device Identification Information: ➢ Device Hardware Information：do not actively collect | Log Server | 1.Device and System Data: ➢ System Version Information：refresh on firmware update ➢ System Logs：stored in device memory and cycle coverage or send it to the subscriber provisioning specified log server ➢ System Configuration：stored in the device flash for long-term. 2.Device Identification Information: ➢ Device Hardware Information：device serial number/MAC address and other non-operational status information are permanently retained, while CPU, memory, and other operational status information are retrieved upon query |
| Access Switches | 1、Device and System Data: ➢ System Version Information ➢ System Logs ➢ System Configuration 2、Device Identification Information: ➢ Device Hardware Information ➢ Device Hardware running Information | text | Raw Data | 1.Device and System Data: ➢ System Version Information：< 1MB ➢ System Logs：< 1024 entries ➢ System Configuration：depending on the user configuration 2.Device Identification Information: ➢ Device Hardware Information：< 1MB | 1.Device and System Data: ➢ System Version Information：firmware update ➢ System Logs：periodic saving ➢ System Configuration：do not actively collect 2.Device Identification Information: ➢ Device Hardware Information：do not actively collect | Log Server | 1.Device and System Data: ➢ System Version Information：refresh on firmware update ➢ System Logs：stored in device memory and cycle coverage or send it to the subscriber provisioning specified log server ➢ System Configuration：stored in the device flash for long-term. 2.Device Identification Information: ➢ Device Hardware Information：device serial number/MAC address and other non-operational status information are permanently retained, while CPU, memory, and other operational status information are retrieved upon query |
| Product Module | Data Field | Data Format | Nature of Data | Data Estimator | Collection Frequency | Location | Intended Duration of Retention (Where Applicable) |
|---|---|---|---|---|---|---|---|
| MGxxB3 | 1、Device and System Data: ➢ System Version Information ➢ System Logs ➢ System Configuration 2、Device Identification Information: ➢ Device Hardware Information ➢ Device Hardware running Information | text | Raw Data | 1.Device and System Data: ➢ System Version Information：< 1MB ➢ System Logs：< 1024 entries ➢ System Configuration：depending on the user configuration 2.Device Identification Information: ➢ Device Hardware Information：< 1MB | 1.Device and System Data: ➢ System Version Information：firmware update ➢ System Logs：periodic saving ➢ System Configuration：do not actively collect 2.Device Identification Information: ➢ Device Hardware Information：do not actively collect | device-side | 1.Device and System Data: ➢ System Version Information：refresh on firmware update ➢ System Logs：stored in device memory and cycle coverage or send it to the subscriber provisioning specified log server ➢ System Configuration：stored in the device flash for long-term. 2.Device Identification Information: ➢ Device Hardware Information：device serial number/MAC address and other non-operational status information are permanently retained, while CPU, memory, and other operational status information are retrieved upon query |
| SxxI2C | 1、Device and System Data: ➢ System Version Information ➢ System Logs ➢ System Configuration 2、Device Identification Information: ➢ Device Hardware Information ➢ Device Hardware running Information | text | Raw Data | 1.Device and System Data: ➢ System Version Information：< 1MB ➢ System Logs：< 1024 entries ➢ System Configuration：depending on the user configuration 2.Device Identification Information: ➢ Device Hardware Information：< 1MB | 1.Device and System Data: ➢ System Version Information：firmware update ➢ System Logs：periodic saving ➢ System Configuration：do not actively collect 2.Device Identification Information: ➢ Device Hardware Information：do not actively collect | device-side | 1.Device and System Data: ➢ System Version Information：refresh on firmware update ➢ System Logs：stored in device memory and cycle coverage or send it to the subscriber provisioning specified log server ➢ System Configuration：stored in the device flash for long-term. 2.Device Identification Information: ➢ Device Hardware Information：device serial number/MAC address and other non-operational status information are permanently retained, while CPU, memory, and other operational status information are retrieved upon query |
| Product Module | Data Field | Data Format | Nature of Data | Data Estimator | Collection Frequency | Location | Intended Duration of Retention (Where Applicable) |
|---|---|---|---|---|---|---|---|
| MegaBook-007 | 1、Device and System Data: ➢ System Version Information ➢ System Logs ➢ System Configuration 2、Device Identification Information: ➢ Device Hardware Information ➢ Device Hardware running Information | text | Raw Data | 1.Device and System Data: ➢ System Version Information：< 1MB ➢ System Logs：< 1024 entries ➢ System Configuration：depending on the user configuration 2.Device Identification Information: ➢ Device Hardware Information：< 1MB | 1.Device and System Data: ➢ System Version Information：firmware update ➢ System Logs：periodic saving ➢ System Configuration：do not actively collect 2.Device Identification Information: ➢ Device Hardware Information：do not actively collect | device-side | 1.Device and System Data: ➢ System Version Information：refresh on firmware update ➢ System Logs：stored in device memory and cycle coverage or send it to the subscriber provisioning specified log server ➢ System Configuration：stored in the device flash for long-term. 2.Device Identification Information: ➢ Device Hardware Information：device serial number/MAC address and other non-operational status information are permanently retained, while CPU, memory, and other operational status information are retrieved upon query |
| MegaBook AIR | 1、Device and System Data: ➢ System Version Information ➢ System Logs ➢ System Configuration 2、Device Identification Information: ➢ Device Hardware Information ➢ Device Hardware running Information | text | Raw Data | 1.Device and System Data: ➢ System Version Information：< 1MB ➢ System Logs：< 1024 entries ➢ System Configuration：depending on the user configuration 2.Device Identification Information: ➢ Device Hardware Information：< 1MB | 1.Device and System Data: ➢ System Version Information：firmware update ➢ System Logs：periodic saving ➢ System Configuration：do not actively collect 2.Device Identification Information: ➢ Device Hardware Information：do not actively collect | device-side | 1.Device and System Data: ➢ System Version Information：refresh on firmware update ➢ System Logs：stored in device memory and cycle coverage or send it to the subscriber provisioning specified log server ➢ System Configuration：stored in the device flash for long-term. 2.Device Identification Information: ➢ Device Hardware Information：device serial number/MAC address and other non-operational status information are permanently retained, while CPU, memory, and other operational status information are retrieved upon query |
| MegaCube | 1. Device and System Data: > system version > OS version > firmware/BIOS version > driver version > CUDA/NVIDIA runtime version > system logs 2. Device Configuration Information: > network configuration > storage configuration > installed software/package information 3. Device Hardware Information: > CPU/GPU/NPU information > memory > storage > network interface > temperature/fan/power status where available 4. Device Running Information: > service status > resource utilization > container status > error logs | text / log / structured system output | Raw data | System version/configuration: <1 MB per query System logs: depending on system uptime and log rotation Hardware/runtime information: <1 MB per query | System data is generated during device operation, software/firmware update, system query, and troubleshooting. System logs are generated during normal device operation. Hardware/runtime information is retrieved upon query or recorded by local monitoring/logging service if enabled. | device-side | Stored locally on the device. System version and configuration information is retained until updated or deleted by the user/administrator. System logs are retained according to Ubuntu/system log rotation policy. No product data is uploaded to cloud services by default. |
| MegaCube Pinvou Local AI Agent Application | 1. Agent Workflow Data: > task descriptions > agent cards > workflow steps > execution status > generated files > project outputs 2. Local Knowledge/Workspace Data: > files selected, referenced, created, or modified by the user > project context > local workspace metadata 3. Application Logs: > startup logs > execution logs > error logs > model/API call logs 4. User Interaction Data: > user instructions > agent responses > code/document generation records > workflow history | text / json / file / log | Raw data | Workflow metadata: <1 MB per task in typical use Generated files: depending on user task Application logs and workflow history: depending on usage and log rotation | Pinvou is pre-installed by default. Data is generated when the user creates, executes, or manages local AI agent workflows. User interaction records and workflow history are saved locally by default and can be deleted by the user/administrator. No active data generation occurs when the application is not used. | device-side | Stored locally on MegaCube or in the user-selected local workspace. Data is retained until deleted by the user/administrator or cleared by application settings. Generated files remain in the local workspace until deleted by the user. No Pinvou data is uploaded to cloud services by default. |
2. Data Access
Under the EU Data Act, the user, or a third party designated by the use, may access product data either directly or indirectly, depending on the technical design and configuration of the connected product.
The above product data is available through the operating system's query function. And you can also submit requests to us. Request can be submitted through Email Support | H3C Support Global.
We will make every effort to respond within reasonable period upon receiving a request to access your data. This period will be within a maximum of 2 months and subject to extension if necessary, depending on the number of requests and their complexity. If the request period is to be extended, we will notify the data subject of the situation and reason for delay. In the event of any time conflict between this section and local laws/regulations, the latter shall prevail.
Please note that, to respond to your request, we may need to collect relevant information to verify your identity as a user (whether as an individual, legal entity, or any other form of entity). You may be required to provide one or more of the following:
- 1) Your email address;
- 2) Other information that helps us assess your request.
3. Reservation of Rights
We reserve the right to decline requests under the following circumstances:
- 1) The submitted information is insufficient;
- 2) The request seeks access to another individual's personal data without a legal basis;
- 3) The data involves trade secrets or IP-protected content, and there are no necessary measures or contracts in place to preserve its security and confidentiality;
4. Personal Data
In the event of any conflict between the provisions of the General Data Protection Regulation (GDPR) and the EU Data Act, the GDPR shall take precedence with respect to the protection of personal data processed through the use of the connected products or related services, in accordance with Article 1(5) of the EU Data Act.
5. Updates to This Information
H3C reserves the right to update this Information at any time. This Information will be revised from time to time. If major changes are made to this Information, we may notify you by posting an updated information on our website. The most current version of this Information will always be available here. You can check the “Last Update” posted at the top to see when this Information was last updated.
H3C Technologies Co.,Ltd