Collect_Log_Tool(2025/10/24)

Category-Component Type:

Software-Collect_Log_Tool

Version:

1.10

OS:

N/A-N/A

File Name:

H3C Collect_Log_Tool 1.10 Release Notes.pdf(649.27 KB)RS3M2C9S771.10.rar(44.40 MB)

Description

Description
Installation steps
Publish Description
Problems Solved
New Functions
Historical Versions

Description

This software is used to upgrade the Collect_Log_Tool version
Installation steps

Publish Description

Supported products

H3C UniServer B5700 G3

H3C UniServer B5800 G3

H3C UniServer B7800 G3

H3C UniServer E3200 G3

H3C UniServer R2700 G3

H3C UniServer R2900 G3

H3C UniServer R4300 G3

H3C UniServer R4500 G3

H3C UniServer R4700 G3

H3C UniServer R4900 G3

H3C UniServer R4950 G3 Naples

H3C UniServer R4950 G3 Rome

H3C UniServer R5300 G3

H3C UniServer R6700 G3

H3C UniServer R6900 G3

H3C UniServer R8900 G3

H3C UniServer B5700 G5

H3C UniServer R4300 G5

H3C UniServer R4330 G5

H3C UniServer R4330 G5 H3

H3C UniServer R4700 G5

H3C UniServer R4700LC G5

H3C UniServer R4900 G5

H3C UniServer R4900LC G5

H3C UniServer R4930 G5

H3C UniServer R4930 G5 H3

H3C UniServer R4930LC G5 H3

H3C UniServer R4950 G5 Milan

H3C UniServer R4950 G5 Rome

H3C UniServer R5300 G5

H3C UniServer R5500 G5 AMD

H3C UniServer R5500 G5 Hygon

H3C UniServer R5500 G5 Intel

H3C UniServer R5500LC G5 Hygon

H3C UniServer R5500LC G5 Intel

H3C UniServer R6900 G5

H3C UniServer B5700 G6

H3C UniServer E3300 G6

H3C UniServer R3950 G6

H3C UniServer R4300 G6

H3C UniServer R4500 G6

H3C UniServer R4700 G6

H3C UniServer R4700LE G6

H3C UniServer R4900 G6

H3C UniServer R4900 G6 Ultra

H3C UniServer R4900LE G6 Ultra

H3C UniServer R4950 G6

H3C UniServer R5300 G6

H3C UniServer R5350 G6

H3C UniServer R5500 G6 AMD

H3C UniServer R5500 G6 Intel

H3C UniServer R6700 G6

H3C UniServer R6900 G6

H3C UniServer R3350 G7

H3C UniServer R3900 G7

H3C UniServer R3950 G7

H3C UniServer R4300 G7

H3C UniServer R4330 G7

H3C UniServer R4370 G7

H3C UniServer R4700 G7

H3C UniServer R4900 G7

H3C UniServer R4930 G7

H3C UniServer R4950 G7

H3C UniServer R4970 G7

H3C UniServer R5330 G7

H3C UniServer R5500 G7 Hygon

Restrictions and cautions

Usage guidelines

SDS logs can be downloaded in HDM-1.11.19 and later versions.

The LSI-9300 and LSI-9500 storage controllers do not support collecting storage controller logs.

Cautions

Since the collected logs occupy a large amount of disk space, make sure the sufficient drive space is available.

The system supports collecting logs for the following storage controllers:

Vendor type	Storage controller model
LSI	HBA-LSI-9311-8i-A1-X
	HBA-LSI-9440-8i
	HBA-LSI-9540-LP-8i
	HBA-H5408-Mf-8i
	RAID-L460-M4
	RAID-LSI-9361-8i(1G)-A1-X
	RAID-LSI-9361-8i(2G)-1-X
	RAID-LSI-9460-8i(2G)
	RAID-LSI-9460-8i(4G)
	RAID-LSI-9460-16i(4G)
	RAID-LSI-9560-LP-16i-8GB
	RAID-P5408-Ma-8i-4G
	RAID-P5408-Mf-8i-4G
PMC	HBA-1000-M2-1
	HBA-H460-B1
	HBA-H460-M1
	RAID-P2404-Mf-4i-2GB
	RAID-P430-M1
	RAID-P430-M2
	RAID-P4408-Ma-8i-2GB
	RAID-P4408-Mf-8i-2GB
	RAID-P460-B2
	RAID-P460-B4
	RAID-P460-M2
	RAID-P460-M4

Version information

Version number

External version: 1.10

Internal version: Collect_Log_Tool V100R001B02D010

Target file name and MD5 checksum of this version:

RS3M2C9S771.10.rar: 1caf91e7ff527257762f112e89694593

Version history

Table 1 Version history

Version number	Basic version	Release date	Version type	Remarks
1.10	1.09P01	2025-10-22	ESS	Optional upgrade

Supported device

H3C UniServer B5700 G3

H3C UniServer B5800 G3

H3C UniServer B7800 G3

H3C UniServer E3200 G3

H3C UniServer R2700 G3

H3C UniServer R2900 G3

H3C UniServer R4300 G3

H3C UniServer R4500 G3

H3C UniServer R4700 G3

H3C UniServer R4900 G3

H3C UniServer R4950 G3 Naples

H3C UniServer R4950 G3 Rome

H3C UniServer R5300 G3

H3C UniServer R6700 G3

H3C UniServer R6900 G3

H3C UniServer R8900 G3

H3C UniServer B5700 G5

H3C UniServer R4300 G5

H3C UniServer R4330 G5

H3C UniServer R4330 G5 H3

H3C UniServer R4700 G5

H3C UniServer R4700LC G5

H3C UniServer R4900 G5

H3C UniServer R4900LC G5

H3C UniServer R4930 G5

H3C UniServer R4930 G5 H3

H3C UniServer R4930LC G5 H3

H3C UniServer R4950 G5 Milan

H3C UniServer R4950 G5 Rome

H3C UniServer R5300 G5

H3C UniServer R5500 G5 AMD

H3C UniServer R5500 G5 Hygon

H3C UniServer R5500 G5 Intel

H3C UniServer R5500LC G5 Hygon

H3C UniServer R5500LC G5 Intel

H3C UniServer R6900 G5

H3C UniServer B5700 G6

H3C UniServer E3300 G6

H3C UniServer R3950 G6

H3C UniServer R4300 G6

H3C UniServer R4500 G6

H3C UniServer R4700 G6

H3C UniServer R4700LE G6

H3C UniServer R4900 G6

H3C UniServer R4900 G6 Ultra

H3C UniServer R4900LE G6 Ultra

H3C UniServer R4950 G6

H3C UniServer R5300 G6

H3C UniServer R5350 G6

H3C UniServer R5500 G6 AMD

H3C UniServer R5500 G6 Intel

H3C UniServer R6700 G6

H3C UniServer R6900 G6

H3C UniServer R3350 G7

H3C UniServer R3900 G7

H3C UniServer R3950 G7

H3C UniServer R4300 G7

H3C UniServer R4330 G7

H3C UniServer R4370 G7

H3C UniServer R4700 G7

H3C UniServer R4900 G7

H3C UniServer R4930 G7

H3C UniServer R4950 G7

H3C UniServer R4970 G7

H3C UniServer R5330 G7

H3C UniServer R5500 G7 Hygon

Software operating environments

No hardware conditions are required. The software operating environments depend on the operating system as follows:

Server type	System type	Version
G3&G5 servers	Linux	Red Hat Enterprise Linux 7.6 (64 bit) (includes KVM)
		Red Hat Enterprise Linux 8.0 (64 bit) (includes KVM)
		Ubuntu 16.04.x LTS
		Ubuntu 18.04.x LTS
	Windows	Windows Server 2016
	VMware	VMware ESXi 6.5.0 (64 bit)
G6 servers	Linux	Red Hat Enterprise Linux 8.6 (64 bit) (includes KVM)
		Red Hat Enterprise Linux 9.0 (64 bit) (includes KVM)
		NingOS V3 1.0.2311
	Windows	Windows Server 2019
	Windows	Windows Server 2022
G7 ARM servers	Linux	openEuler-22.03-LTS-SP3
G7 X86 servers	Linux	Rocky 9.3
G7 X86 servers	Linux	Rocky 9.4

Hardware and software compatibility matrix

None.

Upgrade restrictions and guidelines

No upgrade is required. To use the most recent version of the tool, just obtain the newest toolkit.

Problems Solved

202507291113
Symptom: In a Windows operating system not installed with devcon.exe, if you run the log collection tool, the system prompts an error indicating that devcon.exe is not an internal or external command or an executable program or bulk processing file.
Condition: This symptom might occur if you run the log collection tool in a Windows operating system not installed with devcon.exe.
202507291053
Symptom: In a Windows operating system, if you run the log collection tool, the system prompts an extra error indicating that there is no available instance.
Condition: This symptom might occur if you run the log collection tool in a Windows operating system.
New Functions
Version:1.11(2026/1/13)
Upgrade recommendations
Optional Upgrade
Problems Solved
202511130151
Symptom: Log collection fails when you collect SDS logs using Collect_Log_Tool in Rocky 9.4.
Condition: This symptom might occur if you use Collect_Log_Tool to collect SDS logs in Rocky 9.4.
202507291113
Symptom: In a Windows operating system not installed with devcon.exe, if you run the log collection tool, the system prompts an error indicating that devcon.exe is not an internal or external command or an executable program or bulk processing file.
Condition: This symptom might occur if you run the log collection tool in a Windows operating system not installed with devcon.exe.
202507291053
Symptom: In a Windows operating system, if you run the log collection tool, the system prompts an extra error indicating that there is no available instance.
Condition: This symptom might occur if you run the log collection tool in a Windows operating system.
New Functions
Version:1.10(2025/10/24)
Upgrade recommendations
Optional Upgrade
Problems Solved
202507291113
Symptom: In a Windows operating system not installed with devcon.exe, if you run the log collection tool, the system prompts an error indicating that devcon.exe is not an internal or external command or an executable program or bulk processing file.
Condition: This symptom might occur if you run the log collection tool in a Windows operating system not installed with devcon.exe.
202507291053
Symptom: In a Windows operating system, if you run the log collection tool, the system prompts an extra error indicating that there is no available instance.
Condition: This symptom might occur if you run the log collection tool in a Windows operating system.
New Functions

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Contact Us

Collect_Log_Tool(2025/10/24)

Description

Supported products

Restrictions and cautions

Usage guidelines

Cautions

Version information

Version number

Version history

Supported device

Software operating environments

Hardware and software compatibility matrix

Upgrade restrictions and guidelines

202507291113

202507291053

Version:1.11(2026/1/13)

202511130151

202507291113

202507291053

Version:1.10(2025/10/24)

202507291113

202507291053