Enterprise Product Limited Warranties

30-12-2021
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The warranty information in this Enterprise Product Limited Warranties (“Warranty V4.0”) is H3C general warranty policies. In specific countries and regions, the warranty service and service SLA may be different with local adjustment, if there’s any difference between this Warranty V4.0 and local laws and regulations, the local laws and regulations shall prevail, please consult your local service sales representatives for more details.

Table-1 The Summary of Enterprise products standard warranties

Product Category

Warranty Type

Warranty Period

90 Days

1 Year

3 Years

5 Years

Enterprise Networking

Networking

Product

SOHO Switches

(1200/1800/

5000 Series)

H3Care CT Foundation Basic 9X5 NBD-Ship Service

Router

(CR16000/SR6600/MSR5600/MSR3600/

MSR2600/MSR830/MSR810 Series)

WLAN

(WX58/38/18, IoT Series)

Switches

(S12500X/S9820/9850/6850/6890/

6861/6860/6800/6805 Series;

S10500X/S7500X/7500E/S6520 Series;

IE4300 Series)

Security

Product

Firewall

(F5000/F1000-AI Series)

Software

Networking

Product

IMC/Director/ Controller/SMP

(SW media replacement only)

Cloud

Product

Cloud(CloudOS/CAS/ONEStor/

UIS related software )

Enterprise

Server

Server Product

Rack Servers (R4300/R6700 G3 R4900/

4700/G3 G5 R6900 G5)

H3Care IT Foundation 9X5

NBD Onsite Service*

UIS Cell (Hardware)

Cloud

Product

UIS (Cell 3000 G3/ 3000 G5 )

*About Onsite Service, with reference to H3C Customer Replaceable Units Guide, customer shall install or replace CRU parts specified in the Customer Replaceable Units Guide on its own under H3C’s technical support. If customer requests H3C provide onsite service to install or replace CRU parts, H3C will support the request subject to its own judgement, and the travel and labor costs of H3C service shall be borne by customer.

For non-CRUs’ replacement, in accordance with this Warranty V4.0 or the service contract, H3C will assign engineers to provide onsite technical support.

The customer shall be solely responsible for removal of any confidential, proprietary, or personal information stored on the defective unit or part before it is returned to H3C.

Table 2. The Summary of Enterprise products with Limited lifetime Warranty support:

HARDWARE LIMITED LIFETIME WARRANTY support original customer continues to own or use the product in the product life cycle. The limited lifetime warranty support will be terminated as of the End of Service (EOS) date of the product.

Subject to applicable Law,H3C provides a maximum of 5 year hardware limited lifetime warranty for pointed WLAN AP products and box switch products. Please refer to model list and corresponding Service Level as following:

Product Category

Warranty Type

Warranty Period

Networking Product

WLAN AP

WA5xxx/WA6xxx series

Limited Lifetime Warranty

Basic 9x5

10BD-Ship service

5Years

Campus Switches & SMB Switches

5560X/5560S/5130S/5120V2/3100V3 Series

*Within Limited Lifetime Warranty Support period, Business Hour Remote Support is provided remotely by H3C Technical Support Center during local business hours (9:00a.m. - 6:00p.m.) Via both service hotline and email. Warranty Parts shipment support is provided within 10 business days after RMA request confirmed by H3C.

Product accessories, such as, but not limited to, hot-swappable fans and power supply units, optical modules, extensive modules etc. keep twelve (12) monthswarranty period.

Notes:

1. This Warranty V4.0 does not apply to any non-H3C products (third party hardware or software), consumables and accessories.

2. The warranty starts on the 90th day after the date of the product shipment from H3C, or the date on which H3C receives a service request for this product, whichever is earlier.

3. The warranty type of a product may vary in different countries, please consult your local service sales representatives for more information.

In addition to factory warranty, users can also purchase other options of H3Care foundation services. For detail service information, please refer to H3Care Foundation Service V2.0.

4. H3C has set up local logistics hub in Indonesia, Japan, Kazakhstan, Malaysia, Pakistan and Thailand to provide local spare parts support and keep extending logistics support capability in more countries.

5. The inquiry for the support in other countries or the Belt and the Road project please contact H3C telephone: +86-571-86763000 or email: h3cts@h3c.com.

* For more detailsof the country or regionwhich is applied for this policy, please check with H3C local office orH3C sales representative in your region or country.

The policy is applied for H3C product shipment after this policy’s effective date.

The information contained herein is subject to change without notice.

The policy is effective on Jan 1st 2022 and shall replace all the Enterprise Product Limited Warranties released before.

H3C Enterprise Product Customer Replaceable Units Guide V1.0

Update on Dec 30th 2021

Customer Replaceable Units (CRUs) are pointed parts on H3C Enterprise product, specified by H3C, that the customer can replace by themselves. With this Customer Replaceable Units Guide, H3C support customer to install CRU parts by themselves. If Customer requests H3C provide onsite service to install or replace CRU parts, H3C will support the request subject to its own judgement, and the travel and labor costs of this H3C service shall be borne by customer.

For non-CRUs’ replacement, in accordance with this Warranty V4.0 or the service contract, H3C will assign technical support engineers to provide onsite technical support.

Product Category

Product Model

Customer replaceable Units(CRUS)

Support document

Rack Server

R4300 G3

Disk Drive; Power Supply

https://download.h3c.com/download.do?id=6438972

R6700 G3

Disk Drive; Power Supply

https://download.h3c.com/download.do?id=6439009

R4900 G3/G5

Disk Drive; Power Supply

https://download.h3c.com/download.do?id=6439008

R4700 G3/G5

Disk Drive; Power Supply

https://download.h3c.com/download.do?id=6438999

R6900 G5

Disk Drive; Power Supply

https://download.h3c.com/download.do?id=6439010

UIS Cell

UIS-Cell3000

Disk Drive; Power Supply

https://download.h3c.com/download.do?id=6439008

According to the situation of our product and the execution of this Guide, the information contained herein is subject to update without notice.