Description

This software is used to upgrade the HDM version of the R5500 G6 INTEL server

Installation steps

Publish Description

Supported products

H3C UniServer R5500 G6 Intel

Restrictions and cautions

Restrictions

If no media images are mounted, the KVM window automatically closes when the HDM Web session times out.

Each browser can establish only one session with HDM. If you attempt to establish two concurrent sessions from the same browser with different usernames, the first session will automatically end when the second session is established.

For the new HDM firmware to take effect, restart HDM after update. The system will write the flash memory during the restart.

Guidelines

This version is available for all supported servers in this document.

Make sure pop-ups are allowed on the browser.

Version information

Version number

Image file name and the MD5 checksum:

HDM2_2.27_signed.bin: cff252ea65f6c16496877ed6fe815087

Supported languages

HDM supports the following languages:

Chinese.

English.

Supported browsers

As a best practice, use one of the following browsers:

Edge 108 or higher.

Firefox 90.0.0 or higher.

Chrome 80 or higher.

Safari 14 or higher.

Supported hardware platforms

H3C UniServer R5500 G6 Intel

Hardware and software compatibility matrix

Table 1 Hardware and software compatibility matrix (for the R3950 G6)

Table 2 Hardware and software compatibility matrix (for the R5500 G6 Intel)

Table 3 Hardware and software compatibility matrix (for the R5300 G6 Intel)

Table 4 Hardware and software compatibility matrix (for the R5350 G6)

Table 5 Hardware and software compatibility matrix (for the R4500 G6)

Table 6 Hardware and software compatibility matrix (for the R4900 G6 Ultra, R4900/R4900LE G6, R4700/R4700LE G6)

Table 7 Hardware and software compatibility matrix (for the R4300 G6)

Table 8 Hardware and software compatibility matrix (for the R5500 G6 AMD)

Table 9 Hardware and software compatibility matrix (for the E3300 G6)

Table 10 Hardware and software compatibility matrix (for the R5500LC G6 Intel)

Table 11 Hardware and software compatibility matrix (for the UniServer R4950 G6)

Table 12 Hardware and software compatibility matrix (for the UniServer B5700 G6)

Upgrade restrictions and guidelines

Make sure the software versions are compatible with each other. For more information, see "Hardware and software compatibility matrix."

As a best practice, back up the configuration before you update the firmware. For more information, see "(Optional) Backing up the current configuration."

To update both HDM and the BIOS, update HDM first.

Make sure the server operates correctly or is powered off during BIOS or HDM update.

During the update, make sure the network connection is available and do not refresh the Webpage.

To avoid HDM or operating system errors, do not power on or power off the server during the firmware update.

After the firmware is updated, delete the browsing history before you re-log in to HDM. For more information, see "Clearing the browser cache."

Upgrade recommendation

This version is optional for update. 

Problems Solved

Resolved problems in HDM2-2.27

202601151745

Symptom: HDM might automatically restart if stress tests are performed through IPMI commands in the server system in an in-band manner.

Condition: This symptom might occur if stress tests are performed through IPMI commands in the server system in an in-band manner.

New Functions

Version:2.32(2026/9/30)

Upgrade recommendations

optionaled Upgrade

Problems Solved

Resolved problems in HDM2-2.34

202608060749

Symptom: The WDT1 timeout on the R5500 G6 server causes BMC to automatically restart.

Condition: This symptom might occur if the G6 server has been running for a long period.

202608241307

Symptom: The R4900 G6 server frequently reports the PCIe5_P2_LNK Cable / Interconnect message.

Condition: This symptom might occur if the G6 server is installed with the NIC-BCM957508-P2100G-2P network adapter.

202609021892

Symptom: The R5500 G6 server is frequently shut down abnormally.

Condition: This symptom might occur if the presence of GPU power supplies cannot be obtained due to switch board anomaly on the R5500 G6 server.

New Functions

Version:2.33.01(2026/9/1)

Upgrade recommendations

optionaled Upgrade

Problems Solved

Resolved problems in HDM2-2.33.01

202608190708

Symptom: When the P9560-3s storage controller fails on the G6 server, no alarm is displayed on HDM.

Condition: G6 server configured with P9560-3s RAID controller failure.

202608060954

Symptom: The server is configured with an LSI RAID controller to manage drives, and there is a low-probability HDM alarm reporting a drive loss.

Condition: The server is configured with an LSI RAID controller to manage drives, and this is triggered with low probability.

New Functions

Version:2.31(2026/6/23)

Upgrade recommendations

optionaled Upgrade

Problems Solved

Resolved problems in HDM2-2.31

202602041739

Symptom: When a G6 server is installed with two ETH640F-3S-2P network adapters, HDM fails to display the ports of one network adapter.

Condition: This symptom might occur if a G6 server is installed with two ETH640F-3S-2P network adapters.

202603131716

Symptom: HDM for the R4900 G6 server frequently updates the log messages about port status of network adapters.

Condition: This symptom might occur if the NIC-ETH531F-LP-2P network adapter is installed on the R4900 G6 server.

New Functions

Version:2.30.01(2026/6/8)

Upgrade recommendations

optionaled Upgrade

Problems Solved

Resolved problems in HDM2-2.30.01

None.

New Functions

Version:2.29(2026/4/21)

Upgrade recommendations

optionaled Upgrade

Problems Solved

Resolved problems in HDM2-2.29

None.

New Functions

Version:2.28(2026/3/27)

Upgrade recommendations

optionaled Upgrade

Problems Solved

Resolved problems in HDM2-2.28

202601041360

Symptom: On a G6 server configured with both a PMC storage controller and an IB-MCX653105A-HDAT-200Gb-1P network adapter, with the network adapter firmware version 20.37.10.14, HDM is unable to retrieve information about the drives connected to the PMC storage controller.

Condition: This symptom might occur on a G6 server configured with both a PMC storage controller and an IB-MCX653105A-HDAT-200Gb-1P network adapter, with the network adapter firmware version 20.37.10.14.

202602040346

Symptom: When you set a new IPv4 address in the LCD, a prompt opens, indicating the setting failed.

Condition: This symptom might occur if you configure a static IP address for HDM through the LCD when no DHCP server is available in the device environment.

New Functions

Version:2.27(2026/2/5)

Upgrade recommendations

optionaled Upgrade

Problems Solved

Resolved problems in HDM2-2.27

202601151745

Symptom: HDM might automatically restart if stress tests are performed through IPMI commands in the server system in an in-band manner.

Condition: This symptom might occur if stress tests are performed through IPMI commands in the server system in an in-band manner.

New Functions

Version:1.86.02(2025/11/19)

Upgrade recommendations

optional Upgrade

Problems Solved

Resolved problems in HDM2-1.86.02

202508191662

Symptom: After prolonged execution of BMC reboot stress testing, HDM access might fail.

Condition: This symptom might occur after prolonged execution of BMC reboot stress testing.

New Functions

Version:1.85.01(2025/9/17)

Upgrade recommendations

optional Upgrade

Problems Solved

Resolved problems in HDM2-1.85.01

202506260088

Symptom: If the server is installed with the LPe31000 HBA card, the fan speed might be abnormally high, which will cause abnormal noise.

Condition: This symptom might occur if the server is installed with the LPe31000 HBA card.

New Functions

Version:1.84(2025/8/4)

Upgrade recommendations

optional Upgrade

Problems Solved

Resolved problems in HDM2-1.84

202405121791

Symptom: HDM might restart.

Condition: This symptom might occur if you mount the image through KVM to upgrade the OS in the NVMe drive.

202504111252

Symptom: A UUID change occurs during the server test.

Condition: This symptom might occur if the server is power cycled.

202507150110

Symptom: HDM login fails after the server with specific configuration has been running for a period of time.

Condition: This symptom might occur if the server with specific configuration has been running for a period of time.

New Functions

Version:1.83(2025/7/2)

Upgrade recommendations

optional Upgrade

Problems Solved

Resolved problems in HDM2-1.83

202412310245

Symptom: After you configure the QQ SMTP server on the HDM, an error in receiving alarm messages occurred.

Condition: This symptom might occur if you configure the QQ SMTP server on the HDM.

202504230433

Symptom: If you perform stress tests to test server restarts and network card information obtaining, the shared port IPv4 is inaccessible.

Condition: This symptom might occur if you perform stress tests to test server restarts and network card information obtaining.

202505090017

Symptom: The system prompts that BIOS communication fails to find relevant files when you use a browser to log in to the HDM.

Condition: This symptom might occur if the server is equipped with a large number of drives.

New Functions

Version:1.81(2025/5/21)

Upgrade recommendations

optional Upgrade

Problems Solved

Resolved problems in HDM2-1.81

202502100090

Symptom: The HDM IP address might get lost.

Condition: This symptom might occur if you restart HDM for the B5700 G6 that has been imported with the license.

New Functions