H3C Anti-Counterfeit Query Guide V1.1

31-12-2019
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I. Enter the page "H3C Product Anti-Counterfeit Query":

1. Visit H3C's website: https://www.h3c.com/en/, click “Support”--> “Online Help”--> “H3C Product Anti-Counterfeit Query” as shown in Figure 2 and enter the page "Anti-Counterfeit Barcode Query".

Figure 1

2. Or click or input the following web address (varies with adjustments made to H3C's official website):

https://channel.h3c.com/channel/system/VerifyBarcode_eg.jsp, and directly enter the page "H3C Product Anti-Counterfeit Query" shown in Figure 2.

Figure 2

3. Please choose between Anti-Counterfeit Query for "Unit" (Section II) and Anti-Counterfeit Query for "Module, Hard Drive, Memory and CPU" (Section III) depending on the product(s) you purchased.

Special note: If a wrong query page is chosen, after the product information is input for query, the following prompts will be displayed on the page "H3C Product Anti-Counterfeit Query" as shown in Figures 3 and 4.

Figure 3

Figure 4

Please read the corresponding anti-counterfeit query guides below.

II. "Anti-Counterfeit Query for Host" Page:

1. Applicable products:

A. H3C 0200-series products: H3C 20-digit serial number started with "210200……"

B. H3C 0150-series products: H3C 20-digit serial number started with "210150……".

C. H3C 0235-series products: H3C 20-digit serial number started with "210235……"

D. H3C 9801-series products: H3C 20-digit serial number started with "219801……"

2. On the page "H3C Product Anti-Counterfeit Query" shown in Figure 5, click "Unit" and enter the page "Anti-Counterfeit Query for Host" as shown in Figure 6.

Figure 5

3. Fill in the blanks below one by one on the page "Anti-Counterfeit Query for Host" as shown in Figure 6:

Figure 6

A. "Barcode" line: Please fill in the H3C 20-digit serial number (started with “210200……”, “210150……”, “210235……” or “219801……” but without "SN:") displayed on the product body label, as shown in Figures 7, 8 and 9.

Figure 7

Figure 8

Figure 9

B. "Plain code" line: If the product body already bears an anti-counterfeit label as shown in Figure 10, please input the label's 13-digit plain code (started with "66……"). If the product body does not bear the anti-counterfeit label as shown in Figure 10 (refer in particular to the products not needing anti-counterfeit labels), it is no need to fill in this blank.

C. "Secret code" line: If the product body already bears an anti-counterfeit label as shown in Figure 10, please input the label's 8-digit plain code (concealed by coating). If the product body does not bear the anti-counterfeit label as shown in Figure 10 (refer in particular to the products not needing anti-counterfeit labels), it is no need to fill in this blank.

Figure 10

D. "Verification code" line: Input the verification code (time-effective and can be refreshed by clicking) displayed on the page, as shown in Figure 7.

E. Please confirm that all the information is correctly input and then click "OK".

4. About query results:

A. If the barcode is queried for the first time and authenticated, the response is this: "Hello! This is a correct serial number (SN) of the device sold by H3C." as shown in Figure 11.

Figure 11

B. If the barcode is queried for the second time or more and authenticated, the response is this: "Hello! This is a correct serial number (SN) of the device sold by H3C. The serial number (SN) has been verified N-1 times. It was first verified on YYYY-MM-DD." as shown in Figure 12.

Figure 12

C. Please handle other exceptions (such as a blank left or filled by mistake) as per the system prompts. No more examples will be given here.

III. "Anti-Counterfeit Query for Module, Hard Drive, Memory and CPU" Page:

1. Applicable products:

A. H3C 0231-series products: H3C 20-digit serial number started with "210231……"

B. Special note: For H3C's three major server/storage products (hard drive, memory and CPU), their H3C 20-digit serial number may be started with “210231……” or with “210620……”, “210621……”, “210625……”, “214102……” or “219806……”; or the two types of H3C 20-digit serial number are both assigned.

2. On the page "H3C Product Anti-Counterfeit Query" as shown in Figure 13, click "Module, Hard Drive, Memory or CPU" and enter the page "Anti-Counterfeit Query for Module, Hard Drive, Memory and CPU" as shown in Figure 14.

Figure 13

3. Fill in the blanks below one by one on the page "Anti-Counterfeit Query for Module, Hard Drive, Memory and CPU" as shown in Figure 14:

Figure 14

A. "Barcode" line: Please fill in the H3C 20-digit serial number (started with “210231……”, "210620……”, “210621……”, “210625……”, “214102……” or “219806……” but without "SN:") displayed on the product body label, as shown in Figures 15, 16 and 17.

Special note: If the H3C 20-digit serial numbers started with “210231……” and with “210620……”, “210621……”, “210625……”, “214102……” or “219806……” are both assigned to H3C's three major server/storage products (hard drive, memory and CPU) at the same time, input either one of them.

Figure 15

Figure 16

Figure 17

B. " Verification code" line: Input the verification code (time-effective and can be refreshed by clicking) displayed on the page, as shown in Figure 14.

C. Please confirm that all the information is correctly input and then click "Next".

4-1. For H3C's three major server/storage products (hard drive, memory and CPU), if a window pops out on the page "H3C Product Anti-Counterfeit Query", prompting the message "please enter the plain and secret codes!" as shown in Figure 18, Please click "OK" and input them again in the new page as shown in Figure 19.

Figure 18

A. Fill in the blanks below one by one on the page "H3C Product Anti-Counterfeit Query" as shown in Figure 19:

Figure 19

B. "Barcode" line: Please fill in the H3C 20-digit serial number (started with “210231……”, "210620……”, “210621……”, “210625……”, “214102……” or “219806……” but without "SN:") displayed on the product's body label, as shown in Figures 20, 21 and 22.

Special note: If the H3C 20-digit serial numbers started with “210231……” and with “210620……”, “210621……”, “210625……”, “214102……” or “219806……” are both assigned to H3C's three major server/storage products (hard drive, memory and CPU) at the same time, input either one of them.

Figure 20

Figure 21

Figure 22

C. “Plain code” line: If H3C's three major server/storage products (hard drive, memory and CPU) already bear an anti-counterfeit label as shown in Figure 23 on their body (the hard drive's and memory's labels are pasted on their device body, while the CPU's label on its accessory radiator body), please input the anti-counterfeit labels' 13-digit plain codes (started with "66……").

D. “Secret code” line: If H3C's three major server/storage products (hard drive, memory and CPU) already bear an anti-counterfeit label as shown in Figure 23 on their body (the hard drive's and memory's labels are pasted on their device body, the CPU's label on its accessory radiator body), please input the anti-counterfeit labels' 8-digit secret codes (concealed by coating).

Figure 23

E. "Verification code" line: Input the verification code (time-effective and can be refreshed by clicking) displayed on the page, as shown in Figure 19.

F. Please confirm that all the information is correctly input and then click "OK".

4-2. For H3C's three major server/storage products (hard drive, memory and CPU), if a window pops out on the page "H3C Product Anti-Counterfeit Query", prompting the message "Please enter the material code!" as shown in Figure 24, please click "OK" and continue to input information in the new blanks as shown in Figure 25.

Figure 24

A. Continue to fill in the blanks below on the page "H3C Product Anti-Counterfeit Query" as shown in Figure 25:

Figure 25

B. The new "material code" line: Please consult the manufacturers' original label/imprinted information on the three major products (hard drive, memory and CPU), and input the "material code" you find (due to the difference in device types and brands, the digits of factory S/N may vary) as shown in Figures 26, 27 and 28 (it is impossible to list all devices, and the figures below are for reference only).

Figure 26 Code on Hard Drive (the number after "SN:" shall prevail)

Figure 27 Code on Memory (QR code and variable characters shall prevail)

Figure 28 Code on CPU (QR code and variable characters shall prevail)

C. Please confirm that all the information is correctly input and then click "OK".

5. About query results:

A. If the barcode is queried for the first time and authenticated, the response is this: "Hello! This is a correct serial number (SN) of the device sold by H3C" as shown in Figure 29.

Figure 29

B. If the barcode is queried for the second time or more and authenticated, the response is this: "Hello! This is a correct serial number (SN) of the device sold by H3C. The serial number (SN) has been verified N-1 times. It was first verified on YYYY-MM-DD." as shown in Figure 30.

Figure 30

C. Please handle other exceptions (such as a blank left or filled by mistake) as per the system prompts. No more examples will be given here.

IV. If you have any questions, please contact your local dealer or sales agent immediately.

Thanks for your cooperation and trust!

H3C reserves all right to the final interpretation.

New H3C Technology Co., Ltd.

Dec 31, 2019