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iMC ITSM Online Help-7.3-5PW102

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IT Service Manager

IT Service Manager (ITSM) refers to using the service process control method to effectively supervise and control the process and result of a behavior and providing the behavior auditing capability after the behavior is complete te during the routine network and service management procedures.

ITSM works with the common network configuration management operations of iMC and various basic configurable items (CIs) to provide a network and service configuration management environment that can be operated and maintained and enhance the application scenarios and values of the management software.

ITSM provides the following service management features:

·         Provides independent and high-availability Web management client programs including ITSM ServiceDesk and Self-Service Console.

·         Provides the ITSM process designer to customize a process template.