Keyword

REMOTE_FILE_TRANSLATE_OCCURE_ERROR

Message text

An error occurred during transfer of file $1 to the remote server.

Variable fields

$1: File name.

Severity level

Warning

Example

An error occurred during transfer of file SNACenter_E1103_20190828084133_M.zip to the remote server.

Explanation

An error occurred during transfer of a file to the remote server.

Recommended action

Verify that the FTP settings on the remote server are correct.

Message text

License ($1, $2) installed successfully.

Variable fields

$1: Product ID.

$2: License name.

Severity level

Info

Example

License (B0000002, SUCNodeNum) installed successfully.

Explanation

The specified license was successfully installed.

Recommended action

No action is required.

Message text

License($1, $2) has been reclaimed. Count: $3.

Variable fields

$1: Product ID.

$2: License name.

$3: Capacity of the reclaimed license. This field is displayed only when a quantity-based license is reclaimed.

Severity level

Warning

Example

License (B0000002, SUCNodeNum) has been reclaimed. Count: $3.

Explanation

The specified license was reclaimed.

Recommended action

No action is required.

Keyword

LICENSE_SERVER_CONNECT

Message text

The controller established a connection to the license server.

Variable fields

N/A

Severity level

Info

Example

The controller established a connection to the license server.

Explanation

The controller established a connection to the license server.

Recommended action

No action is required.

Keyword

LICENSE_SERVER_DISCONNECT

Message text

The controller was disconnected from the license server.

Variable fields

N/A

Severity level

Warning

Example

The controller was disconnected from the license server.

Explanation

The controller was disconnected from the license server.

Recommended action

If a user disconnected the controller from the license server, no action is required. If the disconnection is unexpected, follow these steps:

·     Examine the connectivity between the controller and the license server.

·     Verify that the license server settings on the controller are correct.

·     Verify that the license server is operating correctly and providing services.

Message text

Reconnecting to the license server after a disconnection.

Variable fields

N/A

Severity level

Warning

Example

Reconnecting to the license server after a disconnection.

Explanation

This message is sent when the controller failed to re-connect to the license server when the controller in LOGIN state was first disconnected from the license server.

Recommended action

If a user disconnected the controller from the license server, no action is required. If the connection failure is unexpected, follow these steps:

·     Examine the connectivity between the controller and the license server.

·     Verify that the license server settings on the controller are correct.

·     Verify that the license server is operating correctly and providing services.

Keyword

LICENSE_SERVER_CONNECT_FAILED

Message text

Failed to connect to the license server.

Variable fields

N/A

Severity level

Warning

Example

Failed to connect to the license server.

Explanation

The controller failed to connect to the license server.

Recommended action

·     Verify that the license server settings on the controller are correct.

·     Verify that the license server is operating correctly.

Keyword

LICENSE_SERVER_FORCE_CLIENT_OFFLINE

Message text

The controller was forced offline by license server.

Variable fields

N/A

Severity level

Warning

Example

The controller was forced offline by license server.

Explanation

The license server forced the controller to go offline.

Recommended action

To obtain authorization, reconnect the controller to the license server.

Keyword

LICENSE_SERVER_AGED_RECONNECT

Message text

The controller started to reconnect to the license server because the token of the controller aged out.

Variable fields

N/A

Severity level

Warning

Example

The controller started to reconnect to the license server because the token of the controller aged out.

Explanation

The token of the controller aged out and the controller started to reconnect to the license server.

Recommended action

Verify the network connectivity between the license server and the controller.

Message text

The controller entered into fail-safe mode because it failed to obtain licenses from the remote license server.

Variable fields

N/A

Severity level

Warning

Example

The controller entered into fail-safe mode because it failed to obtain licenses from the remote license server.

Explanation

After the controller connected to the license server, the controller failed to obtain a license and entered fail-safe state.

Recommended action

Log in to the license server and verify that the status of the required license is normal.

Message text

The controller entered into fail-safe mode because a connection error occurred between the controller and the license server.

Variable fields

N/A

Severity level

Warning

Example

The controller entered into fail-safe mode because a connection error occurred between the controller and the license server.

Explanation

The controller lost its connection to the license server and entered fail-safe state.

Recommended action

Verify the network connectivity between the license server and the controller.

Message text

The controller exited from fail-safe mode because the 30-day fail-safe period expired.

Variable fields

N/A

Severity level

Warning

Example

The controller exited from fail-safe mode because the 30-day fail-safe period expired.

Explanation

The 30-day fail-safe period expired and the controller exited fail-safe state.

Recommended action

·     On the license management page, verify that the controller is connected to the license server.

·     Verify that the license server can assign a license to the controller.

Message text

The controller exited from fail-safe mode because it had obtained licenses from the license server.

Variable fields

N/A

Severity level

Warning

Example

The controller exited from fail-safe mode because it had obtained licenses from the license server.

Explanation

The controller obtained a license and exited fail-safe state.

Recommended action

No action is required.

Message text

The controller exited from fail-safe mode because it disconnected from the license server.

Variable fields

N/A

Severity level

Warning

Example

The controller exited from fail-safe mode because it disconnected from the license server.

Explanation

The controller closed its connection to the license server and exited fail-safe state.

Recommended action

No action is required.

Message text

License ($1, $2) is about to expire in 10 days.

Variable fields

$1: Product ID.

$2: License name.

Severity level

Warning

Example

License (B0000002, SUCNodeNum) is about to expire in 10 days.

Explanation

The specified remote license is about to expire in 10 days.

Recommended action

·     Log in to the license server to verify that the remote license is authorized.

·     If the remote license is not authorized, purchase the license.

Message text

Insufficient $1 licenses. Please purchase more licenses.

Variable fields

$1: Name of the quantity-based licenses.

Severity level

Critical

Example

Insufficient MaxNodeNum licenses. Please purchase more licenses.

Explanation

This message is sent when a quantity-based license is insufficient.

Recommended action

Purchase more licenses.

Message text

Member $1 joined the cluster. Current cluster members are $2.

Variable fields

$1: Node that joined the cluster, in the host name/host IP address format.

$2: All nodes that are currently in the cluster, each in the host name/host IP address format.

Severity level

Info

Example

Member node2/192.168.139.31 joined the cluster. Current cluster members are node2/192.168.139.31; node1/192.168.139.30; node3/192.168.139.32.

Explanation

This message is sent when a node joins the Matrix cluster.

Recommended action

No action is required.

Message text

Member $1 left the cluster. Current cluster members are $2.

Variable fields

$1: Node that left the cluster, in the host name/host IP address format.

$2: All nodes that are currently in the cluster, each in the host name/host IP address format.

Severity level

Info

Example

Member node3/192.168.139.32 left the cluster. Current cluster members are node2/192.168.139.31; node1/192.168.139.30.

Explanation

This message is sent when a node leaves the Matrix cluster.

Recommended action

No action is required.

Message text

Succeed to apply licenses: $1.

Variable fields

$1: License information.

Severity level

Info

Example

Succeed to apply licenses: {

  "count": 6,

  "featureName": "SiteNodeNum",

  "pdtId": "0B000002"

}.

Explanation

The devices successfully applied for a quantity-based license.

Recommended action

No action is required.

Message text

Failed to apply licenses: $1.

Variable fields

$1: License information.

Severity level

Warning

Example

Failed to apply licenses: {

  "count": 6,

  "featureName": "SiteNodeNum1",

  "pdtId": "0B000002"

}.

Explanation

Failed to apply for a quantity-based license.

Recommended action

Verify that the license server has enough licenses.

Message text

Succeed to release licenses: $1.

Variable fields

$1: License information.

Severity level

Info

Example

Succeed to release licenses: {

  "count": 6,

  "featureName": "SiteNodeNum",

  "pdtId": "0B000002"

}.

Explanation

The quantity-based license was successfully released.

Recommended action

No action is required.

Message text

Failed to release licenses: $1.

Variable fields

$1: License information.

Severity level

Warning

Example

Failed to release licenses: {

  "count": 6,

  "featureName": "SiteNodeNum1",

  "pdtId": "0B000002"

}.

Explanation

Failed to release a quantity-based license.

Recommended action

Verify that the specified license information is correct.

Message text

Succeed to synchronize licenses: $1.

Variable fields

$1: License information.

Severity level

Info

Example

Succeed to synchronize licenses: {

  "count": 6,

  "featureName": "SiteNodeNum",

  "pdtId": "0B000002"

}.

Explanation

The quantity-based license was successfully synchronized.

Recommended action

No action is required.

Message text

Failed to synchronize licenses: $1.

Variable fields

$1: License information.

Severity level

Warning

Example

Failed to synchronize licenses: {

  "count": 6,

  "featureName": "SiteNodeNum1",

  "pdtId": "0B000002"

}.

Explanation

Failed to synchronize the quantity-based licenses.

Recommended action

Verify that the cluster status is normal.

Message text

Succeed to register the product information $1.

Variable fields

$1: License information.

Severity level

Info

Example

Succeed to register the product information B000002{

        "pdt_name":"abc",

        "licenses":[

                {

                        "name":"SUCNodeNum",

                        "function":false,

                        "base":true

                },

                {

                        "name":"SiteNodeNum",

                        "function":false

                }

        ]

}.

Explanation

The device successfully registered its product information to the license server.

Recommended action

No action is required.

Message text

Failed to register the product information $1.

Variable fields

$1: License information.

Severity level

Info

Example

Failed to register the product information 0B000002 : {

    "pdt_name":"abc",

    "licenses" : [

        {

          "name1": "SUCNodeNum",

          "function": false,

          "base": true

        },

        {

          "name": "SiteNodeNum",

          "function": false

        }

    ]

}

Explanation

The device failed to register the product information to the license server.

Recommended action

Verify that the specified license information is correct.

Message text

·     Deregister the specified license of the product:

Succeed to deregister the product information $1: $2.

·     Deregister all licenses of the product:

Succeed to deregister the product information $1.

Variable fields

·     Deregister the specified license:

¡     $1: Product information.

¡     $2: License information.

·     Deregister all licenses:

¡     $1: Product information.

Severity level

Info

Example

·     Deregister the specified license of the product:

Succeed to deregister the product information abc/0B000002: [SUCNodeNum].

·     Deregister all licenses of the product:

Succeed to deregister the product information 0B000002.

Explanation

The device successfully deregistered its product information from the license server.

Recommended action

No action is required.

Message text

Failed to deregister the product information $1.

Variable fields

$1: Product information.

Severity level

Info

Example

Failed to deregister the product information 0B000002.

Explanation

The device failed to deregister the product information from the license server.

Recommended action

Verify that the cluster status is normal.

Keyword

LICENSE_UPDATE

Message text

Succeed to update licenses: $1

Variable fields

$1: Product information.

Severity level

Info

Example

Succeed to update licenses: [

  {

    "feature_name": "SUCunLimited",

    "need_function": false,

    "pdt_id": "B000002"

  },

  {

    "feature_name": "SiteNodeNum",

    "need_count": 10,

    "pdt_id": "B000002"

  },

  {

    "feature_name": "SUCNodeNum",

    "need_count": 10,

    "pdt_id": "B000002"

  }

]

Explanation

The device applied for licenses from the license server successfully.

Recommended action

No action is required.

Keyword

LICENSE_UPDATE

Message text

Failed to update licenses:$1

Variable fields

$1: Product information.

Severity level

Warning

Example

Failed to update licenses: {"config":[{"feature_name": "SUCNodeNum","need_count": 10}]}

Explanation

Failed to apply for licenses from the license server.

Recommended action

·     Verify that the specified license information is correct.

·     Verify that the cluster status is normal.

Message text

Started deploy system successfully

Variable fields

N/A

Severity level

Info

Example

Started deploy system successfully

Explanation

The deploy mircoservice started successfully.

Recommended action

No action is required.

Message text

Failed to connect database

Variable fields

N/A

Severity level

Warning

Example

Failed to connect database

Explanation

Failed to connect to the database.

Recommended action

Verify that the specified database address and port number are correct.

Message text

Failed to create database table

Variable fields

N/A

Severity level

Warning

Example

Failed to create database table

Explanation

Failed to create the database table.

Recommended action

Contact technical support to check for SQL script syntax errors.

Message text

Failed to get system configuration file for the component

Variable fields

N/A

Severity level

Warning

Example

Failed to get system configuration file for the component

Explanation

Failed to obtain the system configuration file of the component.

Recommended action

Contact technical support to identify whether the app.json file exists and whether the specified file path is correct.

Message text

Installed component $1 successfully

Variable fields

$1: Comma-separated list of component names.

Severity level

Info

Example

Installed component CAMPUS, VDHCP successfully

Explanation

One or more components were installed successfully.

Recommended action

No action is required.

Message text

Failed to install component $1

Variable fields

$1: Comma-separated list of component names.

Severity level

Info

Example

Failed to install component CAMPUS, VDHCP

Explanation

Failed to install components.

Recommended action

·     Try again.

·     If the problem persists, contact Technical Support.

Message text

Reinstalled component $1 successfully

Variable fields

$1: Comma-separated list of component names.

Severity level

Info

Example

Reinstalled component CAMPUS successfully

Explanation

One or more components were re-installed successfully.

Recommended action

No action is required.

Message text

Failed to reinstall component $1

Variable fields

$1: Comma-separated list of component names.

Severity level

Info

Example

Failed to reinstall component CAMPUS

Explanation

Failed to re-install components.

Recommended action

·     Try again.

·     If the problem persists, contact Technical Support.

Message text

Uninstalled component $1 successfully

Variable fields

$1: Comma-separated list of component names.

Severity level

Info

Example

Uninstalled component CAMPUS, VDHCP successfully

Explanation

One or more components were uninstalled successfully.

Recommended action

No action is required.

Message text

Failed to uninstall component $1

Variable fields

$1: Comma-separated list of component names.

Severity level

Info

Example

Failed to uninstall component CAMPUS, VDHCP

Explanation

Failed to uninstall components.

Recommended action

·     Try again.

·     If the problem persists, contact Technical Support.

Message text

Re-uninstalled component $1 successfully

Variable fields

$1: Component name.

Severity level

Info

Example

Re-uninstalled component CAMPUS successfully

Explanation

A component was re-uninstalled successfully.

Recommended action

No action is required.

Message text

Failed to re-uninstall component $1

Variable fields

$1: Comma-separated list of component names.

Severity level

Info

Example

Failed to re-uninstall component CAMPUS

Explanation

Failed to re-uninstall components.

Recommended action

·     Try again.

·     If the problem persists, contact Technical Support.

Message text

Updated component $1 successfully

Variable fields

$1: Component name.

Severity level

Info

Example

Updated component CAMPUS successfully

Explanation

A component was upgraded successfully.

Recommended action

No action is required.

Message text

Failed to update component $1

Variable fields

$1: Component name.

Severity level

Info

Example

Failed to update component CAMPUS

Explanation

Failed to upgrade a component.

Recommended action

Roll back the component to a previous version.

Message text

Rollbacked component $1 successfully

Variable fields

$1: Component name.

Severity level

Info

Example

Rollbacked component CAMPUS successfully

Explanation

A component was rolled back to a previous version successfully.

Recommended action

No action is required.

Message text

Failed to rollback component $1

Variable fields

$1: Component name.

Severity level

Info

Example

Failed to roll back component CAMPUS

Explanation

Failed to roll back a component.

Recommended action

·     Try again.

·     If the problem persists, contact Technical Support.

Message text

Stopped installing component: $1 successfully

Variable fields

$1: Component name.

Severity level

Info

Example

Stopped installing component CAMPUS successfully

Explanation

The installation process of a component was stopped successfully.

Recommended action

No action is required.

Message text

Failed to stop installing component: $1

Variable fields

$1: Component name.

Severity level

Info

Example

Failed to stop installing component CAMPUS

Explanation

Failed to stop installing a component.

Recommended action

Contact Technical Support.

Keyword

SCALEOUT_COMPONENT

Message text

Scaled out component $1 successfully

Variable fields

$1: Component name.

Severity level

Info

Example

Scaled out component CAMPUS successfully

Explanation

A component was scaled out successfully

Recommended action

No action is required.

Keyword

SCALEOUT_COMPONENT

Message text

Failed to scale out component $1

Variable fields

$1: Component name.

Severity level

Info

Example

Failed to scale out component CAMPUS

Explanation

Failed to scale out a component.

Recommended action

·     Try again.

·     If the problem persists, contact Technical Support.

Keyword

RE-SCALEOUT_COMPONENT

Message text

Re-scaled out component $1 successfully

Variable fields

$1: Component name.

Severity level

Info

Example

Re-scaled out component CAMPUS successfully

Explanation

A component was re-scaled out successfully.

Recommended action

No action is required.

Keyword

RE-SCALEOUT_COMPONENT

Message text

Failed to re-scale out component $1

Variable fields

$1: Component name.

Severity level

Info

Example

Failed to re-scale out component CAMPUS

Explanation

Failed to re-scale out a component.

Recommended action

·     Try again.

·     If the problem persists, contact Technical Support.

Keyword

STOP_SCALEOUT_COMPONENT

Message text

Stopped scaling out component $1 successfully

Variable fields

$1: Component name.

Severity level

Info

Example

Stopped scaling out component CAMPUS successfully

Explanation

A component scaling operation was stopped in the middle of the process.

Recommended action

No action is required.

Keyword

STOP_SCALEOUT_COMPONENT

Message text

Failed to stop scaling out component $1

Variable fields

$1: Component name.

Severity level

Info

Example

Failed to stop scaling out component CAMPUS

Explanation

Failed to stop the scaling out operation for a component.

Recommended action

Contact Technical Support.

Keyword

UNINSTALL_SCALEDOUT_POD

Message text

Uninstalled scaled-out pod $1 successfully

Variable fields

$1: Pod name.

Severity level

Info

Example

Uninstalled scaled-out pod campus-pod1 successfully

Explanation

A scaled-out component instance was uninstalled from its host.

Recommended action

No action is required.

Keyword

UNINSTALL_SCALEDOUT_POD

Message text

Failed to uninstall scaled-out pod $1

Variable fields

$1: Pod name.

Severity level

Info

Example

Failed to uninstall scaled-out pod campus-pod1

Explanation

Failed to uninstall a scaled-out component instance from its host..

Recommended action

Contact Technical Support.